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Aamot, Karen; Piotrowski, Craig – School Business Affairs, 1995
Describes Total Quality Management (TQM) techniques implemented at Waukesha County Technical College (Wisconsin). The CAUSES program focuses on customers, accountability, understanding, self-improvement, education, and searching. Describes application of TQM to the fixed-asset team project. Four figures are included. (LMI)
Descriptors: Accountability, Community Colleges, Management Systems, Organizational Development
Association for Quality and Participation, Cincinnati, OH. – 1987
Among the 96 papers presented at this conference are the following: "Team Building Techniques that Get Results" (Berg); "The Subtleties of Communication in Small Group Meetings" (Henry); "Feedback--Its Role in Team Building" (Lucas); "Group Dynamics--Success through Interaction" (Manning, Johnson); "The Able-Bodied Handicapped: Bridging the Gap"…
Descriptors: Adult Education, Consultation Programs, Employer Employee Relationship, Organizational Development
Download full textHatcher, Tim – 1995
New managerial techniques such as total quality management and similar worker participation programs are an important albeit controversial component of the recent changes in the workplace brought about by increasing globalization of the economy. In addition, organized labor is faced with a changing and increasingly diverse population of new…
Descriptors: Employer Employee Relationship, Labor Relations, Management Teams, Organizational Development
Levine, David I.; Strauss, George – 1989
Formal worker participation schemes, such as the quality circles and related employee involvement schemes that have been introduced in 75 percent of Fortune 500 companies, are likely to have a lasting impact on the way many organizations work. In a majority of empirical studies, direct participation is associated with at least a short-run…
Descriptors: Adults, Demonstration Programs, Employee Responsibility, Employees
Sallis, Edward – 1996
Quality is at the top of most agendas, and improving quality is probably the most important task facing any institution. In addition, quality is difficult to define or measure. This book, the second edition of "Total Quality Management in Education," introduces the key concepts of Total Quality Management (TQM) and demonstrates how they…
Descriptors: Accreditation (Institutions), Audits (Verification), Educational Change, Educational Improvement
Cuttance, Peter – 1993
This paper provides information about the development of a successful quality-assurance process in the New South Wales, Australia, school system. In 1992 the New South Wales (NSW) government announced its commitment to a program of quality-assurance reviews of schools. During that year, approximately 100 meetings were held with principals, school…
Descriptors: Accountability, Educational Assessment, Educational Improvement, Educational Quality
Russo, C. W. Russ – 1995
This book is addressed to educators and work-place trainers interested in applying the Malcolm Baldrige award criteria and/or the International Organization for Standardization (ISO) 9000 training guidelines for program improvement. An initial section compares and contrasts the ISO standards and the Malcolm Baldrige National Quality Award…
Descriptors: Audits (Verification), Higher Education, Institutes (Training Programs), Management Teams
