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Total Quality Management is a system for creating organizationwide participation in planning and implementing a continuous improvement process exceeding customer expectations. It is built on the assumption that 90 percent of problems are a result of process, not employees. Implementation at Oregon State University has nine phases. (MSE)

Ways to fit in total quality management training include (1) avoiding premature or unnecessary training; (2) restructuring for efficiency; (3) offering incentives for after-hours training; (4) integrating quality philosophy into strategic planning and performance management; (5) providing a context for using the skills learned; and (6) securing…

This book describes how the principles of quality can be applied to education. Based on the work of W. Edwards Deming and Joseph M. Juran, the book outlines a systematic and practical approach to implementing quality in educational settings. It also describes how to encourage staff participation in quality initiatives. Total-quality schools are…

Education reform solutions often ignore the people involved and concentrate solely on the systems in which they work. This paper presents an overview of invitational education theory and Total Quality Management (TQM) theory and describes their uses for improving education. Both theories are holistic approaches; stress the cooperative nature of…

This paper presents findings of a study that examined the change process in 28 schools, with a focus on how principals went about transforming traditional school-work cultures into quality systems. The principals had participated in Managing Productive Schools (MPS), a comprehensive systems-approach program based on quality management concepts.…

Thirteen school districts, a regional training network, and a university in Florida formed a partnership to develop support for the implementation of the statewide plan, "Blueprint 2000." Funded by the Florida Department of Education, the partnership used a quality and systems framework for helping the schools and districts in their restructuring…

In this chapter, Marcia Drew Hohn provides an overview of organizational development theory for adult educators interested in applying the lessons of such theory to the strengthening of ABE programs and systems. She begins the chapter with a brief history of the development of organizational theory, noting the progression from a mechanistic…

In 1992, the SouthEastern Regional Vision for Education (SERVE) began a 3-year research-and-development effort to support four schools and two school districts in the southeastern United States in their implementation of Total Quality Management (TQM) processes. This document describes the experiences and perceptions of the participating…

This document contains eight papers on adult learning and literacy research and practice. "The Year 1999 in Review" (Dave Speights) presents an overview of adult learning and literacy research funding, policy, and activities in 1999. "Making Sense of Critical Pedagogy in Adult Literacy Education" (Sophie C. Degener) details a…