How can every management class be a dynamic, unforgettable experience? This much-needed book distills over half a century of the authors' combined experience as university professors, consultants, and advisors to corporate training departments. In a lively, hands-on fashion, it describes the fundamental elements in every learning situation,…

This module for a Total Quality Management (TQM) course was designed to give students a broad background in TQM and its influence on the business world in the United States. It can be used in a U.S. history class, an economics class, an English class, or as part of a TQM course for high school or community college students. The module covers the…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students covers the topics of empowerment and teamwork. It includes the following components: (1) a narrative summary of the topics; (2) a discussion of employee empowerment; (3) a discussion of teamwork and self-directed teams; (4) a discussion…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students discusses the concepts of customer satisfaction, customer surveys, and quality functional deployment. The concept of customer satisfaction begins with identifying the customer. Surveys are suggested as one way that students can learn…

Papers from the 1978 conference of the North East Association for Institutional Research are presented. The theme of the conference was new responses to new demands. The conference report is divided into the following sections: five papers on planning, nine papers on marketing, five papers on communication, five papers on curricular and faculty…

Forty-four papers are collected in this volume and categorized: invited papers on research and planning for higher education; organizational analysis; finance and resource allocation; program and outcomes analysis; modeling; evaluation; and studies of faculty and students. Abstracts of additional papers are included. (MSE)

This document contains three papers on transfer of training and human resources. "The Effect of Organizational Support, Management Support, and Peer Support on Transfer of Training" (Susan E. Cromwell, Judith A. Kolb) reports on a longitudinal study of work environment factors that affect transfer of training in a university supervisory…

A survey of 205 people, 4 group interviews with approximately 30 people, and 6 design and analysis meetings involving approximately 40 people were conducted in a 1999 participatory study of contingent workers in Toronto. (Contingent work was defined to be lower-waged forms of non-permanent work arrangements that include contracting, employment…

This document, which is described by its author as a "critical autobiography", traces one adult educator's 15-year journey from graduate school and into the field of adult literacy and the process of his development into what he calls "an American scholar." The autobiographical narrative is developed against the backdrop of the…

Local school-to-work intermediaries and national industry associations share the goal of organizing employers to improve learning and career opportunities for young people. Each type of organization has much to offer the other. Local school-to-work intermediaries perform the following essential functions: convene local employers and other leaders;…

This document explains how the business community can enhance school leadership by helping school principals develop the same executive leadership and professional qualities that are required of chief executive officers. The introduction describes the role of the principal in high-performing schools as follows: (1) engage all members of the school…

The Strategic Training of Employees Model (STEM) is a comprehensive training framework that balances the need for training against the constraints existing within organizations. The STEM is based on advances in economic and educational research. The following are among the theories that lay at the STEM's foundation: reinforcement theory; social…

The Jobs Initiative, an eight-year demonstration, helps low-income residents find jobs that pay family-supporting wages in Denver, Milwaukee, New Orleans, Philadelphia, St. Louis, and Seattle. "Entrepreneurial intermediaries," ranging from a private foundation to a city agency, manage six sites that take a dramatically different,…

This document contains five papers examining the meaning and operation of leadership as a variable affecting student achievement in further education colleges in the United Kingdom. "Introduction" (Chris Horsfall) discusses school effectiveness studies' findings regarding the relationship between leadership and effective schools,…

This document contains three papers on human resource development (HRD) in Latin America. "Looking at the Literature on Workplace Democracy in Latin America: Factors in Favor and Against It" (Max U. Montesino) discusses selected issues related to workplace democracy in Latin America and identifies salient issues for further research,…