This article reports that since its founding in 1914, APPA has become a premier association serving its diverse membership of international educational institutions in all areas of facilities management. APPA's programs, products, and services are designed to equip facilities professionals with the technical knowledge and necessary…

At a time when there are enormous economic pressures on campuses to use resources effectively, space being one of these resources, the academic culture of shared governance, with its fragmented roles for decision making, presents additional challenges. These roles are fragmented due to independent faculty and administrative action. They are…

Explains what the Association of Higher Education Facilities Officers' Strategic Assessment Model (SAM) is and how to use it to achieve organizational excellence through continuous improvement. Showing features of both the Malcolm Baldrige programs and the Balanced Scorecard, the SAM components are described along with an explanation of the four…

Explains what delivery-order contracting (DOC) is and how it can be used to provide a cost effective, efficient, and less acrimonious environment when doing low-bid contracting. The benefits of the DOC are discussed, such as compressing the acquisition time; reducing maintenance, repair, and renovation backlogs; and reducing up-front costs.…

Presents a case study on the successful revamping of the University of California Santa Barbara's Physical Facilities Maintenance and Operations Department. Each revamping step is discussed including issues involving morale and productivity, customer relations, outsourcing custodial services, teamwork, and the development of campus zone offices to…

Examines the concept of organizational leadership and its connection to inspiration, renewal, continuous improvement, and excellence. Leadership in relation to embracing and adapting to change is also discussed, followed by how the Association of Higher Education Facilities Officers used leadership to renew its association through revitalization…

Discusses how organizational issues and system standardization can be important factors that determine an institution's ability to fully exploit contemporary building automation systems (BAS). Further presented is management strategy for maximizing BAS investments. (GR)

Discusses the balanced scorecard concept, a customer-based planning and process improvement system for measuring the success of campus business enterprises and helping to better achieve organizational goals. Scorecard design and implementation are described as are selected success stories. (GR)

Discusses the communication difficulties between educational-facility housing managers and plant management and ways to improve it so that maintenance problems can be resolved. Examples of successful housing and facility-management partnerships are highlighted. (GR)

Presents a diagnostic model for assessing the state of an institution's capital programs management (CPM) by delineating "work processes" which comprise that function. What capital programs management is, its resources, and its phases and work processes are described, followed by case studies of the CPM Process Model as an assessment tool. (GR)

Discusses the use of a holistic facility asset management process for educational facilities, including its use for capital renewal projects and recording capital funding results. (GR)

Presents findings from a space-management survey, their conclusions, and suggestions that small colleges or universities can use to more successfully handle their own space-management issues. Finally comments highlight the importance of having space data to aid in campus space decision making. (GR)

Describes development of the "M-Quality" program at the University of Michigan: a continuous quality-improvement approach tailored to the school's plant operations. Discusses the program's planning stages and the problems encountered and lessons learned from the process. (GR)