Institutional research/effectiveness offices are instrumental in advancing diversity, equity, and inclusion (D.E.I.) efforts. Ideally they have the knowledge, perspective, and network within an institution to impact practice, process, policy, and planning in order to guide the institution toward a goal of being fully inclusive. With an…

This chapter addresses how IR/IE both responds to and leads in our institutions and across higher education in measuring and improving student success. We introduce a new student success measurement framework in the context of internal and external facing needs, we define the importance of actionable information to inform decision-making, and we…

This chapter will discuss how institutional research professionals might integrate co-curricular learning outcomes into larger measures of institutional effectiveness. By mapping co-curricular learning outcomes to align with curricular and institutional goals, linkages can be made that demonstrate mission-congruent activities and outcomes across…

This article describes a mixed-methods approach to integrating the methodological tools of social network analysis and qualitative research to explore intersectionality as it pertains to faculty experiences in institutional contexts. These research strategies, employed at the individual and aggregate levels, can be useful tools as institutions aim…

Issues involved in measuring the achievement of institutional goals are outlined. Institutional survival, if not well-being, is shown to depend on symmetry between intent and delivery. The latter depends at least partially upon demonstrated progress toward the achievement of goals and community expectations. (Author/LBH)

The college or university fact book may be the single most important document it publishes, indicating that the institution is open to scrutiny by its many constituents, providing data concerning institutional mission and effectiveness, providing a basis for internal and external evaluation, and reflecting the institution's success or failure in…

A comprehensive faculty flow model developed to forecast a "committed resources index" analyzes the future flexibility of a university. The model's construction, implementation, and assessment are described. (Editor/LBH)

The scope and quality of statewide planning constitutes important indicators of effectiveness and should be evaluated in terms of process as well as outcomes. (Editor/PG)

Evaluative principles and organizational guidelines that large business organizations have found to be successful may be helpful in the organizational evaluation and possible adaptation of statewide systems of coordination in postsecondary education. (Author/PG)

Minnesota's experience in involving its private colleges in coordination offers an example of one important criterion of statewide board effectiveness. (Editor/PG)

Total Quality Management, based on theories of W. Edward Deming and others, is a style of management using continuous process improvement characterized by mission and customer focus, a systematic approach to operations, vigorous development of human resources, long-term thinking, and a commitment to ensuring quality. The values espoused by this…

Institutional researchers' work to support analysis and decision making can be more valuable if they are trained in group dynamics and facilitation. By practicing these arts, institutional researchers can help college and university decision-makers make decisions that are grounded in the support of institutional constituents. The Step Ladder…

Explores the appropriateness of team models and concepts to the academic side of higher education through a case study investigation of the collective functions and processes of a department of business administration in a large public university. Findings are compared to two conceptual models of teams: self-managing teams from industry and…

Adopting the concept of multiple constituencies as an approach to organizational effectiveness, this chapter identifies key constituents and highlights areas and circumstances in which these constituents have an impact on research and assessment of professional schools. (Contains 1 table.)