This chapter features a recent conversation with Dr. Arnold J. Love, a long-time proponent of internal evaluation and one of the most cited internal evaluation authors. In 1983, Love edited the first issue of "New Directions for Program Evaluation" on the topic of internal evaluation. He is the author of the book "Internal…

This qualitative study identified the best practices utilized by community colleges to achieve systemic and cultural agreement in support of the integration of institutional effectiveness measures (key performance indicators) to inform decision making. In addition, the study identifies the relevant motives, organizational structure, and processes…

The steadily increasing degree of globalisation of enterprises implies development of many skills, among which the skills to learn are among the most important. Learning takes place at the individual level, but collective learning and organisational learning are also important. Learning styles of individuals are different and learning styles are…

Purpose: This article aims to examine international studies of knowledge management (KM) and organizational learning (OL). Design/methodology/approach: The approach takes the form of a literature review of KM and OL research that focuses on a business or businesses located outside traditional Western economies. Findings: There is a need to…

Purpose: The aim of this paper is to explore if reflective inquiry and action learning have an influence on job and organizational effectiveness. A reflective-action learning framework will be used as a prior theory to illustrate its link to organizational learning. Design/methodology/approach: The case organization is a Singapore higher learning…

This document contains four papers on organization development and human resources. "Identification of Key Predictors of Rapid Change Adaptation in a Service Organization" (Constantine Kontoghiorghes, Carol Hansen) reports on the results of an exploratory study, which suggests that rapid change adaptation will be more likely to occur in…