Purpose: The purpose of this paper is to show that the role of organizational learning is increasingly becoming crucial for organizational performance. Based on the study of three Indian global firms operating in National Capital Region of Delhi, India, this study explores the correlation of organizational learning with organizational performance…

Discusses knowledge management (KM), an organizational strategy that makes best practices and ideas widely available. Defines KM and presents two case studies that illustrate how a KM perspective might influence decisions and services in corporations. Discusses what performance and training professionals bring to KM and success factors of KM. (AEF)

One prominent approach to school improvement focuses on strengthening school accountability. This paper explains how three main issues keep the theory (which links school accountability to school performance) from working in practice. The issues involve: (1) implementation controversies dealing with standards, incentives, and constituencies; (2)…

This guide offers a comprehensive set of practical tools to lead novice and veteran practitioners through the complexities of business process redesign. This hands-on kit integrates systems theory, economics, and psychology to provide the detailed procedures, checklists, data analysis worksheets, and other resources essential to identify, analyze,…

Analyses preparatory to construction of a suitable file for generating a system of future performance trend indicators are described. Such a system falls into the category of a current value approach to human resources accounting. It requires that there be a substantial body of data which: (1) uses the work group or unit, not the individual, as…

Multiple regression in a double cross-validated design was used to predict two performance measures (total variable expense and absence rate) by multi-month period in five industrial firms. The regressions do cross-validate, and produce multiple coefficients which display both concurrent and predictive effects, peaking 18 months to two years…

If organizations are to measure and use worker performance information effectively, they must distinguish between two components of performance appraisal: performance data (recorded information for comparing workers) and performance development (the process of improving human assets by discouraging ineffective and reinforcing effective job…

Following a management summary and introduction, chapters 3 and 4 of this report present findings and recommendations related to the Montgomery County, Maryland, Public Schools process of procuring supplies and equipment (food supplies, fuel oil, warehouse supplies, and maintenance parts) and contractual services (data processing maintenance,…