Purpose: The purpose of the paper is to describe ambidextrous learning in organizations within the customer order-based context (COBC), here based on a dynamic view of work processes. The study focuses on how organizations can learn while working with customer orders, considering learning in organizations as both a process and an outcome.…

This action research dissertation explores the role of coaching in fostering people's development within the administrative services of a small research-intensive public university. The study explores how coaching influences employee attitudes, self-efficacy, personal and professional growth, productivity, and overall organizational effectiveness.…

This article discusses motivation theories in a historical perspective and underlines the paradoxical results sometimes occurring when applying motivation theories out of context. Some of the motivation theories from the past may result in demotivation and in organizational ineffectiveness harming the core of a business or the main purpose of an…

Based on Knowledge-Based View, the study examines the effects of knowledge-oriented leadership on knowledge management processes in research universities and test the direct association among knowledge management processes and organizational (university) performance. This study further examines the mediating role of knowledge worker productivity…

A capability maturity model provides a thorough understanding of where the organization is and, perhaps more importantly, where the organization needs to grow. The purpose of this report is to describe the development of the ADL Initiative Distributed Learning Capability Maturity Model (DL-CMM), illustrate its major components, and explain how it…

The urgency to study the problem is caused by the necessity to make management decisions in terms of reducing goods life cycle, reducing profitability of production, increasing speed of technological progress. In this context, this article aims to identify and elaborate the tools for integrated diagnostic of strategy efficiency, taking into…

Strategic planning and performance management are not new concepts; however, education agencies and other nonprofit organizations have struggled to embrace and use the concepts, especially in unison. The strategic performance management (SPM) process provides a mechanism to bring performance management to state education agencies (SEAs), local…

For the last 15 years, the author's firm has been helping organizations become healthier and maximize their human potential by using the model outlined in his latest book, "The Advantage," which is the culmination of his previous books and models. Schools and school districts have embraced the model and enjoyed the competitive advantage…

Purpose: The aim of the paper is to contribute to the discussion of treating the concepts of lean and agile in isolation or combination by presenting an alternative view from complexity thinking on these concepts, considering an epistemological approach to this topic. Design/methodology/approach: The paper adopts an epistemological approach, using…

Budgetary constraints on the public purse have led Australian Federal and State governments to focus increasingly on the efficiency of public institutions, including Technical and Further Education (TAFE) institutes. In this study, we define efficiency as the relationship between financial and administrative inputs and educational outputs. We…

Human competence is a vital element for any organization that expects to survive and then thrive. Developing individual performance ability is necessary but not sufficient because trained people alone will not make an organization successful. We must determine what people should deliver and why it should be delivered in order to add measurable…

This study measures the return on investment (ROI) of the Syracuse University library. Faculty and students at Syracuse University were surveyed using contingent valuation methodology to measure their willingness to pay in time and money for the services of the academic library. Their travel time and use of the online library was measured to…

"The SEA of the Future" is an education publication series examining how state education agencies can shift from a compliance to a performance-oriented organization through strategic planning and performance management tools to meet growing demands to support education reform while improving productivity. This is the fourth volume in the…

Following the classic systems model of inputs, processes, and outputs, this study examined the influence of three input factors, team climate, work overload, and team leadership, on research project team effectiveness as measured by publication productivity, team member satisfaction, and job frustration. This study also examined the mediating…

"The SEA of the Future" is an education publication series examining how state education agencies can shift from a compliance to a performance-oriented organization through strategic planning and performance management tools to meet growing demands to support education reform while improving productivity. This volume, the second in the…