APA Books® announces the "APA Handbook of Industrial and Organizational Psychology"--the first offering in an new reference series covering core and emerging subdisciplines, the "APA Handbooks in Psychology." I/O Psychology is both a science/practice and an applied/basic research discipline. Appropriately, the "APA…

The problems faced by public managers in managing an agency's internal operations and communicating with the outside world are described, and strategies for addressing these management problems are provided, as is personal advice on how to build and maintain a professional reputation and advance in the bureaucratic hierarchy. The following…

By emulating traits of high-performing corporations such as those described in the book "In Search of Excellence," the library/information profession can also reach the goal of excellence. Attributes characterizing excellent companies include exhibiting a bias for action; maintaining quality service through closeness to the customer;…

This book, written by an organizational development director and consultant in the fields of quality improvement, management, and design of training systems to Fortune 500 clients, offers a six-step improvement strategy and a six-phase training curriculum that can be adapted to the needs of companies in various fields. Seven chapters present ideas…

Beginning with an illustrative exercise in audience participation, this keynote address contends that effective staff development requires shared commitment, a shared language for describing and analyzing the problems of teaching and learning, and awareness that big ideas are realized through small tactics. These general precepts are clarified…

During 1995, the European Centre for the Development of Vocational Training (CEDEFOP) was moved from Berlin, Germany, to Thessaloniki, Greece. Despite the burdens of the move, progress was made in the following activities: publishing updated CEDEFOP monographs in a variety of official languages; creating a new network for research cooperation on…

This report describes Copenhagen (Denmark) Business School Library's (CBSL) use of performance measurement to manage the quality of library services and facilities. The CBSL quality management program consists of: a statement of strategic goals of development and operation, including a focus on users, good service, efficient internal functions,…

This Human Resource Development Plan represents an effort to systematize human resources and personnel development at Mid-Plains Community College Area (MPCCA). The need for creating such a plan was specifically cited by North Central consultant evaluators, and a Human Resources Development (HRD) Steering Committee was established in spring 1994…

A four-step approach to implementing a training program and measuring results for government agencies was developed in response to an executive order to federal agencies to provide effective training and performance measures in their annual budgets. Step one is the analysis of established goals to identify training requirements. Suggested…

This packet is designed to assist educational leaders in presenting current research-based information on the characteristics of effective schools to their school staff. The packet is divided into five sections, each including a sample presentation script, transparency models, and worksheets for promoting group discussion. The first section is an…