Purpose: The purpose of the paper is to describe ambidextrous learning in organizations within the customer order-based context (COBC), here based on a dynamic view of work processes. The study focuses on how organizations can learn while working with customer orders, considering learning in organizations as both a process and an outcome.…

Learning processes have an impact on both specific problems and provide wider knowledge of different work processes. For this, managerial work has been identified as crucial. Managerial work is ad hoc and full of daily disturbances, and as learning in organisations often occurs unplanned, it is of interest to study learning processes during…