This dissertation investigated the interplay between learning and professional development, job satisfaction, and employee retention within the Customer Service and Administration Departments of a pest control company. Guided by three research questions, the study explored the predictive relationship between learning and professional development…

The purpose of study was to examine how frontline employees make sense of a planned organizational change. The voices of frontline employees, the group of employees responsible for making the product or delivering the service, have frequently been ignored or neglected during planned change efforts. In this study, attention was focused on the…

Compared to advising on college campuses, advising students in a national nonprofit organization presents distinct and understudied challenges that require targeted approaches. This action research qualitative study was conducted to address the need for regional-level advisors volunteering in the National Association of College and University…

This case study aimed to provide a lens within a technical college's approach to a societal challenge, namely the COVID-19 pandemic. The study examined how a small Midwestern technical college's full-time faculty and deans adapted and discussed its strategies and processes toward faculty development, instructional and course management practice,…

Research in the area of organizational learning has focused upon division leaders and the contexts that drive policy, reform, and professional learning in the area of literacy. The purpose of this case study was to examine the ways and means through which district leaders perceived their experiences within an organizational learning context of a…

Drawing upon a framework rooted in cultural historical activity theory (CHAT) that understands organizational change as a form of collective learning, this qualitative case study explores interorganizational work of three organizations involved in a project to create as shared data dashboard to be used as a tool for program improvement: a…

The purpose of this dissertation research is to examine the interrelationships between transformational leadership, organizational learning, and the five dimensions of organizational innovativeness within Head Start programs. A survey containing 29 questions adapted from validated and reliable scales was administered using a sample of 64.…

The purpose of this self-study is to better understand and address the factors that influence continuous improvement efforts led by the researcher/practitioner. To this end, this study applies Bolman and Deal's 4-frame model of organizational learning lenses to school improvement indicators on the Illinois 5Essentials Survey. Through taking Bolman…

Principals are regularly expected to navigate and lead in contexts of complex change. While professional learning is often seen as a key lever for change, there is minimal research regarding principal professional learning in change contexts and even fewer studies making explicit connections between professional learning and change. This…

As a driving factor in achieving firm sustainability and competitiveness, organizational innovation has become a topic of interest. To gain a deeper understanding of how organizational innovation might be influenced by knowledge management and organizational learning, the current study researched to what degree organizational learning mediates the…

This dissertation explores the concepts of leading operational indicators and accountability at a corporation, a global contract manufacturer, with the intent to understand what the knowledge, motivational, and organizational influences impacting overall performance. The study featured a mixed-methods, quantitative and qualitative approach…

The purpose of this case study was to seek insight into the evolution of the Delran School District, within the New Jersey Public School Labor-Management Collaborative. The Labor-Management Collaborative brings together leaders from New Jersey School Boards Association (NJSBA), the New Jersey Education Association (NJEA), the American Federation…

The COVID-19 pandemic (COVID-19), prompted changes in how businesses, schools, and governments around the world operate. One such change has been the widespread shift to virtual environments as a means through which individuals interact. COVID-19 has challenged the work standards of organizations, people, and teams. In doing so, it has also…

This qualitative case study focuses on the concept of systems thinking, which is a component of Peter Senge's theory on learning organizations. Systems thinking is a concept and tool that assists organizations in understanding the growing complexities in their organization and in the world. The purpose of this case study is to gain a better…

The Vehicle Routing Problem (VRP) has been widely studied. However, very little research can be found that includes driver considerations. Many professional trades, such as plumbers, electricians, or concrete cutters, carry specialized certifications. Unlike traditional VRP, where the driver is excluded from all considerations, not every driver…