Human competence is a vital element for any organization that expects to survive and then thrive. Developing individual performance ability is necessary but not sufficient because trained people alone will not make an organization successful. We must determine what people should deliver and why it should be delivered in order to add measurable…

Organizations are looking at ways to manage their information resources. Both the capture and the use of data created by the organization have come under scrutiny. Part of the concern comes from their desire to enhance the business process and part comes from the explosion of data available to any organization. In this context the role of…

Organizational development is explored through this discussion of a series of projects initiated by researchers at the University of Oregon to provide consultation and training to a school district in the Northwest. The primary focus was the improvement of problem-solving skills in the district and the development of a heightened capacity for…

Greenfield Community College (GCC) established a participatory management process in 1978 which incorporates: (1) a reorganized governance structure; (2) data collection activities; (3) a mechanism for establishing and implementing institutional goals; and (4) an evaluation component for the entire management process. The new governance structure…

Training interventions can be evaluated by calculating return on investment (ROI) and cost-benefit analysis. The four-level model proposed by Kirkpatrick is the dominant evaluation model used. Calculating ROI has been a critical issue for trainers and executives, but only a few organizations have implemented the process that is considered as…

While most theories of educational administration hold that organizations work best when they mediate between organizational goals and individual needs, the two major observational methods of teacher evaluation emphasize respectively one or the other. The checklist or rating sheet method evaluates teachers against a uniform set of criteria,…