The fishbone diagram developed by Mariano Bernardez (2009a, 2009b) in the introductory article to this issue of "Performance Improvement Quarterly" depicts the origins and interrelationships of the models and approaches of many fields and researchers that have contributed to human performance technology (HPT) as it is used today. We can…

At the 2013 Annual Conference of the National Association for Multicultural Education (NAME), Dr. Carl Grant was invited to deliver the Rose Duhon Sells Lecture. He presented a history on the National Association for Multicultural Education (NAME). The initial vision of multicultural education was created and carried out by several scholars, who…

Scope and Method of Study: This study used a qualitative, case study methodology. The purpose was to identify key factors in the transition of the University Center at Tulsa to Oklahoma State University-Tulsa. Findings and Conclusions: An inductive analysis approach to the data collected assisted with the explanation of the evolution of the…

Leveraging Internet technologies, distance education is enjoying a renaissance of sorts. With its newfound popularity comes greater resource as well as higher expectations and great scrutiny. If distance education programs are to support their dramatic growth and outlive the hype, they must demonstrate performance results. Performance, however,…

The discrepancy between aspiration and achievement of institutional goals is analyzed as an important variable in monitoring an innovation through its life cycle from exploration to institutionalization. Although important, this discrepancy, or hiatus, is not sufficient to support an innovation without the concurrent presence of high aspiration…

Strategic planning is a process by which the guiding members of an organization envision its future and develop tactics to achieve that future. This paper discusses the nature and purposes of strategic planning in educational organizations, and presents a 10-step generic model to illustrate the basic components of strategic planning. These 10…

Faced with declining enrollments and decreasing resources, institutions of higher education need to consider new ways to conceptualize their purposes and the administrative processes relevant to those purposes. Asserting that the organizational structure of the institution and the learners, educators, and instructional methods interacting in that…

Community colleges are on the cutting edge of the multidirectional change with the coming of a new century. Peters and Waterman, two management consultants, have spawned thousands of models, designs, and strategies for using organizational excellence as a gyroscope for navigating the turbulence of change. This paper presents Waterman's four-step…