The intent of this document is to provide a frame of reference to help a person in any organization assess where the organization is; what might be happening next to the organization; and in what ways he/she can influence the organization in an effective, useful, timely, and functional manner. The structure of most organizations is the result of a…

Explains the need for interpersonal skill standards to ensure that employees' interpersonal skills are as appropriate as their technical skills. Highlights include using groups to define interpersonal skill standards; how to derive interpersonal skill standards by consensus; and an example of interpersonal skill standards for doctors. (LRW)

Discussion of the future of educational technology focuses on the need for appropriate management techniques. Several tools and models for developing organizational vision are described, including Total Quality Management; questions to guide design of an organizational vision are summarized; models for personal vision are examined; and resources…

Networking is a process for tapping and developing energy to address a need in a more responsive fashion. Most networks are informal and invisible, but they are real nevertheless. A new person or organization changes relationships in the network. Understanding the types of network organization enables one to systematically gain access. There are…

Describes technology-based systems that offer performance support, called online performance support systems (OPSS), that help increase productivity and efficiency. Changes in information-related, organization-related, and learning-related factors in corporations are considered; OPSS components are explained, including user-centered design; and…

The basis for most problems with merit pay plans is that the great majority of employees believe their own job performance is above average. Even a well-administered merit pay plan cannot give positive feedback to this majority. The likely consequence is that the employee's self-esteem is threatened. Often one copes with such a threat by demeaning…

This book is intended to serve as a practical guidebook for school administrators who wish to implement a management-by-objectives (MBO) system in their school or school system. The author discusses the key factors necessary for a successful MBO system and explains how to apply them most effectively. An attempt is made to present a thorough,…

Presents a framework for academic staff that explains aspects of managing course design. The main activities described are planning, including setting objectives and budgeting; leading, including decision making, motivating, and communicating; organizing, including designing an organizational structure; and controlling, including developing…

Organizational intersections are temporary systems formed when organizational members become interdependent with members in other organizations. The effectiveness of organizational intersections was an important issue for those participating in the Documentation and Technical Assistance in Urban Schools (DTA) Project. Consultants who participated…

Written as a practical manual for human service providers at the local level, this guide discusses the interpersonal nature of coordination, gives historical background on the problems of program coordination at the federal level, and provides a detailed checklist for implementing coordination efforts among local agencies. Proposed techniques are…