This paper shows the implementation of "5S"--a Japanese concept of housekeeping--through action research methodology. The organisational issue it tackles is the cultural inhibition among the Indian population against cleaning. It uses soft systems methodology (SSM), action science and Schein's idea of clinical enquiry to bring about an…

At the time of writing, UK Higher Education Institutions (HEIs) have either completed, or are part way through, implementation of the Framework Agreement (JNCHES 2003). This process was born out of the recommendations of the National Committee of Inquiry into Higher Education (1997) developed by Bett in his report two years later (Bett 1999). …

Problems with implementation of the No Child Left Behind Act (NCLB) can be assessed in light of change management theory. Viewing stakeholders collectively as a corporate entity supports employing change management strategies to make the NCLB work. Examining ways that organizational controls and change management can work together points to…

New Zealand universities have undergone significant structural change accompanied by declining public funding and increasing demands for accountability in recent years. In 2000, one of the country's largest universities redirected resources and funding in a "repositioning" exercise that resulted in redundancies and other consequences…

The paper examines the role of leadership in facilitating collective learning and capacity building by utilising ideas from the fields of evolutionary learning, operations strategy, quality, project and risk management. Two contrasting cases are chosen to show how success and failure can depend upon collective capacity building through…

Planning for the ongoing support and maintenance that accompany implementation of new enterprise resource planning systems may be more essential to realizing benefit from a technology investment than choosing the product with the most features. (Contains 1 table.)

In developing a vision of schools capable of responding effectively to their challenges to change, futurists and reformers must solve two closely linked problems inherent in their positions. One problem is the risky business of predicting the future social and economic consequences of present trends; the other is the improbability of accurately…

Quality circles are part of the movement to provide workers with increased autonomy, responsibility, and authority. Key elements of quality circles are the characteristics of their members, volunteer participation, regular meetings, training, problem identification, and solution implementation. The theoretical bases of quality circles include:…

Current theory in community education holds that community education programs should move from a "program" orientation to a "process" orientation--process being defined vaguely as an open democratic structure. Three long-running community education projects in rural communities were studied for evidence of this phenomenon. Data…

Implementing an incentives-based budget system at a large public research university significantly redirected internal funds while producing notable organizational and financial surprises. For example, units did not increase their "hoarding" of students, contrary to some expectations. The findings point to several issues for further…

Purpose: The purpose of this paper is to analyze the impact of learning in a project-driven organization and demonstrate analytically how the learning, which takes place during the execution of successive projects, and the forgetting that takes place during the dormant time between the project executions, can impact performance and productivity in…

Quality is an important part of the process of managing institutional change. This book focuses on how Total Quality Management (TQM) as a management philosophy translates into practice, both in school systems and corporations. Data were obtained through observations and interviews conducted at 11 sites--4 companies and 7 educational facilities.…

This book applies quality management, an organizational theory that has been successful in business and industry, to education. Chapter 1 describes the basic elements of quality management (QM)--continuous improvement, client satisfaction, positive return on investment, and doing it right the first and every time. Ways to implement Deming's 14…

Two large, complex organizations (an urban school district and a neighboring college of education of a major State-funded university) have developed and applied a collaborative model of interaction and resource enhancement in response to resource contradiction and environmental turbulence. This paper (1) presents a conceptual framework of…

In 1992, the SouthEastern Regional Vision for Education (SERVE) began a 3-year research-and-development effort to support four schools and two school districts in the southeastern United States in their implementation of Total Quality Management (TQM) processes. This document describes the experiences and perceptions of the participating…