Defines a high-maintenance parent as one requiring more from the child care organization than the average parent. Suggests six points for choosing response: take a positive nonjudgmental approach; see parent's view; focus on strengths; understand importance of communication and negotiation skills; be respectful; and respect boundaries of your own…

Describes how child care staff assisted one mother in working through separation difficulties with her 18-month-old. Focuses on staff understanding their own emotional response related to separation issues and working with the support of their director to build a positive relationship with the mother. Asserts that empathy is important to help…

Reminds early care teachers to make quality decisions that keep the child's best interests in mind. Gives several examples of possible parent-school conflicts and guidelines for resolution that keep the child's best interest foremost. (ET)

Noting the increasing attention in child care professions to the importance of understanding children in the context of their families, this guide attempts to help child care staff get a clearer idea of the feelings which parents have about placing their children in daycare. Forming partnerships between parents and child caregivers is emphasized…

This handbook is intended as a guide to caregivers in programs serving children under the age of three, and as a text for students training to work with infants and toddlers. The book includes material to help program developers and directors set up and manage a child care program. The text stresses the importance of good organization, one-to-one…