Offers working principles that lead to more satisfactory outcomes in planning and building new facilities. (EV)

Presents data showing Historically Black Colleges and Universities' present, past, and future participation in the international association of Association of Higher Education Facilities Officers (APPA) and its regional associations. Recommendations for future action by the APPA and regional associations as a result of the study are offered. (GR)

Most major donors don't need another plaque or formal dinner. Development officers need to be more imaginative and less materialistic in expressing their institution's thanks, personalizing them by tying the gesture in with something distinctive about the institution or the gift. Development office teamwork and care help promote donor…

This document describes the citizen survey process as it relates to study of the parks and recreation field. A community parks and recreation survey consists of identifying the interests, desires, priorities and awareness factors of citizens regarding parks and recreation programs, resources, and facilities as well as the nature and frequency of…

Poses several questions concerning self-disclosure in group counseling and draws on research findings and clinical experience to provide tentative answers and guidelines for group leaders. (Author)

The development of a valid and reliable method of assessing recreational patterns was the purpose of this study. Recreational activities were classified using activity clusters and the setting for the activity. This information yielded a two-dimensional matrix for viewing activities. The first dimension of the matrix was the recreational activity…

This chapter focuses on practical assessments for family interventions, geared for the everyday use of counselors, therapists, and other clinicians. Two types of assessments are addressed: process assessments and outcomes assessments. A process assessment looks at the process of counseling, specifically how satisfied or dissatisfied the client is…

Provides guidelines for ensuring teacher involvement in and satisfaction with inservice programs, using consultants in inservice programs, and involving administrators in inservice programs. (PGD)

Applying a consumer satisfaction model to higher education program administration provides the manager with a systemic view of satisfaction, related variables, and postpurchase (alumni) actions. By manipulating the variables leading to consumer satisfaction, the institution can satisfy its consumers and increase the likelihood the consumer will…

The Reflective Appraisal of Programs (RAP) approach allows county extension staff (in cooperation with volunteer leaders, specialists, and district staff) to obtain systematic evidence on results that participants perceive to have occurred in the months or years following their involvement in an extension program. Simpler than a…

This paper discusses ways to evaluate processes, describes methods of gathering information, and presents an outline for developing a continuous improvement model. Such assessment tools, as opposed to traditional "satisfaction surveys," can examine the service process and provide institutions with useful information to use as a catalyst for change…

To justify their programs, trainers should plan follow-up surveys of trainees and their supervisors which answer the questions, (1) How accurately did the training address the exact job requirements? (2) How successfully are trainees performing tasks learned? and (3) What unintended consequences have occurred? (SK)

This document, the second of two volumes, completes the report of a Lilly Endowment, Inc. funded project whose major objective was to establish a process for both teachers and students to be involved in the field testing or evaluation of microcomputer software. Workshops were held in nine Indiana school corporations where more than 2,300 students…

Some traditional criteria for judging institutional effectiveness are outlined and nine more reliable dimensions for evaluation are suggested including student, faculty, and administrator satisfaction; student academic, career, and personal development; system openness and community interaction; access to resources; and organizational health. (MSE)

Describes the Family-Centered Program Rating Scale (FamPRS), a 59-item instrument with parallel forms for family members and service providers to rate satisfaction with and importance of various early-intervention program characteristics. An example of using the instrument to improve family-centered practice is detailed. (DB)