The school design process depends on open communication and the participation of various constituencies or customers. Today's architects use a variety of strategies to make sure they build the schools communities want. Describes approaches used by three architects. (MLF)

Explores the implementation of total quality management in the maintenance and operations department of an upstate New York school district. Four figures illustrate the problem-solving process. (MLF)

This book presents interactive problem-solving situations based on the principles of Total Quality Management. Following the introductory chapter, the second chapter describes the two stages of the problem-solving process: (1) analysis of the problem and its causes, and (2) identification of a solution. Each stage is comprised of three…

A growing number of schools and districts are considering using teams to handle all types of decision making and advisory activities. The term "teams" can be applied to a wide spectrum of groups with various purposes or powers. This bulletin was designed to assist those who want to create efficient, successful teams. It provides…

Total Quality Management (TQM) establishes business and industry standards and techniques that ensure the quality of products leaving and reaching firms through continuous actions rather than one final inspection. Deming, Juran, and Crosby, who initiated the process, share a common theme of participatory management. Management participation and…

At the American Association of School Administrators' 124th annual meeting in February 1992, participating superintendents pursued improving public schooling design to achieve the results that communities are increasingly demanding. After detailing obstacles to success, speakers laid out workable solutions involving total quality management,…

This practicum is designed to assist central office personnel in evaluating the work environment for better coordination to accomplish work, plan for a change effort, and implement a participatory change initiative. The work setting involved a K-12 urban school district (193 schools) containing 431 central-office administrators and more than…

To develop a college-wide resolution process for dealing with student concerns, Burlington County College, in New Jersey, undertook a planning effort involving the faculty, student, staff, and administrator senates in the college's governance system. Rather than appoint an administrator to lead the project, a member of the staff senate was…

This book presents a wide array of sophisticated problem-solving tools and shows how to use them in a humanizing way that involves all stakeholders in the process. Chapter 1 develops the rationale for educational stakeholders to consider quality tools. Chapter 2 highlights three quality group-process tools--brainstorming, the nominal group…

An eighth-grade teacher implemented several Total Quality Management methods in his social studies (civics) class in the middle of the academic school year. Using diagrams, he taught students ways to organize their work, generate ideas, and solve problems. Using student involvement, he developed ways to help students solve their homework problem.…

This booklet is one of six texts from a workplace literacy curriculum designed to assist learners in facing the increased demands of the workplace. The booklet contains seven sections that cover the following topics: (1) meaning of total quality management (TQM); (2) the customer; (3) the organization's culture; (4) comparison of management…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students contains a brief overview of problem solving and offers a practical approach along with some of the tools that can be used. The following components are included: (1) narrative of the problem-solving process; (2) the problem-solving…