The Baltimore County Public School system implemented the use of quality circles in its school improvement programs to facilitate change through increased involvement of faculty in decision making. The program increased the productivity and the motivation of the staff in their efforts to strive toward excellence. This paper describes the program…

Used a quasi-experimental design to assess the effect of a quality circle intervention on behavior and attitudes of 88 employees at a large Midwestern organization. Results provide mixed support for the purported ability of circles to improve work behavior with no change for absenteeism and productivity but positive change for quality of work.…

A study with 206 federal government employees reveals that degree of voluntary participation in quality circles is positively related to following quality circle guidelines and that following such guidelines is positively related to economic gain. Implications of voluntary and nonvoluntary participation on cost-benefit outcomes is discussed. (SLD)

This book is addressed to educators and work-place trainers interested in applying the Malcolm Baldrige award criteria and/or the International Organization for Standardization (ISO) 9000 training guidelines for program improvement. An initial section compares and contrasts the ISO standards and the Malcolm Baldrige National Quality Award…