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Schargel, Franklin P. – 1994
This book illustrates how one school, George Westinghouse Vocational and Technical High School (Brooklyn, New York), has been applying the techniques of total quality management (TQM) to achieve educational change. Following the foreword and introduction, chapter 1 describes TQM, Deming's 14 points, and the challenges of applying TQM to education.…
Descriptors: Educational Change, Educational Improvement, High Schools, Organizational Change
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Kovel-Jarboe, Patricia – Library Trends, 1996
Considers strategies for the implementation of quality improvement in libraries. Highlights include structured quality improvement, especially Total Quality Management; organizational change; customer focus; continuous improvement; data-based decision making; systems thinking; employee involvement in decision making; diffusion of innovation;…
Descriptors: Change Strategies, Chaos Theory, Decision Making, Improvement Programs
SERVE: SouthEastern Regional Vision for Education. – 1995
In 1992, the SouthEastern Regional Vision for Education (SERVE) began a 3-year research-and-development effort to support four schools and two school districts in the southeastern United States in their implementation of Total Quality Management (TQM) processes. This document describes the experiences and perceptions of the participating…
Descriptors: Case Studies, Educational Improvement, Educational Quality, Elementary Secondary Education
Schauerman, Sam; Peachy, Burt – 1993
In spring 1989, a group of 33 administrators, supervisors, faculty, and staff from El Camino College (ECC) in Torrance, California, attended 10 days of training in Total Quality Management (TQM) tools and techniques. The subsequent implementation of TQM at ECC included the following six phases: (1) establishing a Campus Commitment to Excellence…
Descriptors: Change Strategies, College Administration, College Faculty, Community Colleges
Cammaert, Ron – Education Canada, 1995
Describes how school districts in Alberta (Canada) are successfully applying principles of total quality management (TQM). Overviews TQM principles and applications in educational settings including creating a constancy of purpose for educational improvement, eliminating student grading, managing a complete system, focusing on stakeholder…
Descriptors: Educational Administration, Educational Change, Educational Improvement, Educational Practices
Moore-Norman Vo-Tech Center, Norman, OK. – 1991
A study was conducted to provide vocational educators with resources regarding implementation of Total Quality Management (TQM). Data were gathered through development of a bibliography of resources; a survey of all Oklahoma vocational-technical schools regarding specific industries in their area using TQM components (10 responses); and site…
Descriptors: Bibliographies, Business Administration, Educational Administration, Employee Attitudes
Maxham, John C.; Steinhouse, Keith P. – 1993
This paper describes some lessons learned from the first 2 years of Total Quality Management (TQM) implementation at the Coast Guard Academy (New London, Connecticut). Key issues for TQM adoption at the Academy included leadership, training, organization, total involvement, and measurement. It was found that top management must define the…
Descriptors: Change Strategies, College Administration, Educational Change, Educational Quality
Gonzales, Frank S. – 1989
The California Community Colleges are in the midst of a reform process initiated by Assembly Bill 1725. A major goal of the bill is to fund colleges' staff development efforts. In an effort to transform the campus organizational culture from one of predominant competitiveness to collaboration, El Camino College (ECC) in Torrance, California,…
Descriptors: Administrative Principles, College Planning, Community Colleges, Educational Administration
Office of Personnel Management, Washington, DC. – 1992
This booklet provides practical "how-to" information to federal employees on the implementation of Total Quality Management (TQM). The booklet is intended primarily for program officials who have begun to think seriously about or have already begun a TQM effort and want guidance on the training effort to support it. Background information on TQM…
Descriptors: Adult Education, Course Content, Curriculum Development, Educational Needs