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Trotter, Kathleen M. – Camping Magazine, 1995
Total Quality Management for camps involves establishing ongoing assessment of campers' and parents' needs, marketing the capabilities of the organization, applying input of key staff members, and constantly making program improvements. This approach calls for discretionary decision making at all levels, and empowers staff to enter into the…
Descriptors: Camping, Employer Employee Relationship, Institutional Advancement, Organizational Development