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Download full textButcher, Karyle – 1995
Scarce resources, changing customer expectation, and the changing role of top management are all factors that have contributed to the implementation of total quality management (TQM) in libraries. Instructional articles, conferences, and videos can alleviate some concerns of cost and time commitment. Many libraries already practice some of the…
Descriptors: Academic Libraries, Cost Effectiveness, Higher Education, Library Administration
