The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…

Indirect and direct assessment methods have a long standing history in college learning centers. Being more resource-intensive and time-consuming, direct assessment methods are often underrepresented in the literature and in practice. This paper presents a case study of how a pretest-posttest assessment initiative was designed to measure student…

Learning does not automatically occur by playing educational games; instead, learning opportunities should be carefully designed in such games. For instance, research has indicated the importance of embedding learning supports within educational games to promote learning and other outcomes (e.g., enjoyment). However, more research is needed to…

The use of formative and shared or co-assessment has been shown to improve the motivation, involvement and learning of university students. The aim of this study is to analyse the effect that implementing these processes has on university students' perception of their acquisition of transversal competences. The participants in the study were 1021…

Current research into data use suggests that the intersection of assessment, reform, and public accountability and their impact on teacher practice are under-conceptualized and not well researched, especially when the data are derived from assessments that are locally produced by teachers. This qualitative case study investigates the development…

Purpose: The purpose of this paper is to explore barriers to the change management in the public sector of educational institutions such as public schools of the Ministry of Education in the GCC countries. The exploration of the research is based on the ADKAR change management model that consists of five key elements, which are awareness, desire,…

This study examines the effectiveness of integrating geography into existing math and science curriculum to teach climate change and sea level rise. The desired outcome is to improve student performance in all three subjects. A sample of 120 fifth graders from three schools were taught the integrated curriculum over a period of two to three weeks.…

The edTPA Teacher Performance Assessment was recently implemented at a regional public university to replace the previous paper-and-pencil evaluation of candidates' teaching effectiveness. To determine the teacher educators' professional beliefs toward using the edTPA as an assessment of readiness to teach, semi-structured interviews were…

Background: Engineering programs must equip students to solve open-ended workplace problems. However, the literature points to actual or potential difficulties faced by students in solving open-ended or complex problems. During Fall 2014, the authors' students experienced difficulties in solving open-ended bio-signals laboratory problems of…

The present study investigates the effects of the Kagan cooperative learning (CL) model on the English oral communication ability of Bhutanese students. A quasi-experimental design was employed using two classes: the control group (n=22) and experimental group (n=23). The participants of this study were forty-five students of Tsheyang Higher…

This article reports on an action research study that assessed the influence of cognitive and metacognitive strategies-based feedback in the oral performance of a group of 6th grade students at a public school in Medellin, Colombia. Researchers analyzed students' oral performance through assessment and self-assessment rubrics, applied inventories…

The purpose of this research is to investigate the effects of authentic assessment on student satisfaction and promoting behaviour. The sample comprised 120 students enrolled in an undergraduate business programme. A model was proposed and tested using conditional process analysis. It was found that authentic assessments are positively related to…

This paper details the design and implementation of an initial baseline assessment of information literacy skills at the University of Baltimore in Maryland. To provide practical advice and experience for a novice audience, the authors discuss how they approached the design and implementation of the study through the use of a rubric-based…

In this article, we present several modifications to the Test of Understanding Graphs in Kinematics. The most significant changes are (i) the addition and removal of items to achieve parallelism in the objectives (dimensions) of the test, thus allowing comparisons of students' performance that were not possible with the original version, and (ii)…

This research explores the question of how students in a social studies methods course improve skills in analyzing and critiquing pre-existing lesson plans. It utilizes a pre-post authentic assessment tool to measure student growth in key skills of lesson plan critique over the course of one semester's methods instruction. The results support the…