The aim of this study is to analyse psychological contract fulfilment as a mechanism through which training affects stress in call centres. The hypotheses were tested on a sample of 412 call centre operators, using structural equation modelling to analyse their survey responses. Our results demonstrated that training is negatively related to…

By securing a network of variables related to cognitive outcomes, we may emphasize important behaviors that are adjuncts to learning and mitigate measurement problems of the performance contract. (Author)

This paper emphasizes the importance of listening to the feelings of the adolescent with a voice disorder before beginning an action-oriented approach to creating voice changes. Use of a "behavioral contract" between therapist and student to reduce vocal abuse and excessive vocal use is suggested. (JDD)

Papers presented at the Conference include: "Biopsy of an Educational Growth" (J.R. Harsh), "Performance Contracting--The Dallas Experiment" (D.R. Waldrip), "Teaching Performance Tests at Three Levels of Accountability" (W.J. Popham), "Problems of Implementing the Writing of Behavioral Objectives" (R.M. Carson), "Program Planning Impact…

The Mesa School District (Arizona) "Incentives Only" Project--carried out via a performance contract with the U.S. Office of Economic Opportunity in 1970-71 through the Mesa Education Association (MEA)--is described in terms of rationale for the use of incentives, background, program procedures, the incentives model, the delivery system,…