Most people understand the importance of objectives and the link between having objectives and accomplishing results. However, there is a difference between a well-defined objective and a poorly developed objective both in how they are constructed and in what they ultimately lead to. In this article, we explore three levels of objectives, provide…

Identifies essential elements for a useful needs assessment audit as a performance improvement tool. Pertinent terms are defined; a needs assessment audit checklist is provided; rating the needs assessment process is discussed; and other approaches to needs assessment are described. (Contains five references.) (LRW)

Discusses the need for performance improvement consultants to demonstrate the effectiveness of work the field performs. Presents suggested guidelines related to responsibility and consequence, planning and results, using scientific literature, needs assessment, and resistance to change. Concludes with likely disclaimers that should be faced. (AEF)

Discusses marketing and management strategies and evaluates the path most traveled; going beyond market-driven; proactive and reactive organizational positioning; ways to manage human and physical resources to make both market-driven and market-making contributions; and values necessary for an organization to move from market-driven to…

Discussion of quality management and approaches to organizational success focuses on benchmarking and the integration of other approaches including strategic planning, ideal visions, and reengineering. Topics include performance improvement; decision making; internal benchmarking; and quality targets for the organization, clients, and societal…

Discusses the necessity of relating needs assessment and needs analysis in performance management. Topics discussed include measurable objectives; the identification and selection of needs; performance improvement; the Organizational Elements Model (OEM), which helps to identify means and ends; and training requirements analysis. (eight…

Examines popular approaches to performance and organizational improvement to see what flaws they contain and how continued practice will impede progress. Discusses benchmarking; quality management/continuous improvement; needs assessment; training; downsizing; reengineering; system(s) approach; and strategic planning. Describes the Organizational…