The quality of effort among public assistance personnel has been criticized virtually since the inception of welfare programs for the poor. However, until recently, empirical information on the performance of these workers has been nonexistent. The present study, concerned with Aid to Families with Dependent Children (AFDC) case decision errors,…

A study examined a series of performance standards issues in the context of employment and training programs targeted toward the Aid to Families with Dependent Children (AFDC) population. Telephone interviews were conducted with representatives from the Job Training Partnership Act (JTPA) and departments of public welfare programs in nine states.…

A study examined major performance standards issues in the context of employment and training programs targeted toward the Aid to Families with Dependent Children (AFDC) population. Telephone interviews were conducted with representatives from Job Training Partnership Act (JTPA) programs and departments of public welfare in nine states. A…

Concern for performance management has increased sharply in recent decades in both the public and private sectors. This has been particularly true in the management of state and federally funded human resource development programs. Legislative purpose, level of use, the role of performance standards, appropriate measures of performance, target…