The current debate over whether to choose just one universal human performance technology (HPT) model, in particular Langdon's language of work (LOW) model, promises a shared understanding among HPT professionals, credibility for the HPT profession, and a return on investment of time and effort in developing performance models over more than 70…

As the largest country in the Middle East, Saudi Arabia and its health care system are well positioned to embark on an online learning intervention so that health care providers in all areas of the country have the resources for updating their professional knowledge and skills. After a brief introduction, online continuing medical education is…

Web usability focuses on design elements and processes that make web pages easy to use. A website for college students was evaluated for underutilization. One-on-one testing, focus groups, web analytics, peer university review and marketing focus group and demographic data were utilized to conduct usability evaluation. The results indicated that…

In early 2011, the International Society for Performance Improvement (ISPI) invited three universities--University of North Carolina, Charlotte; Purdue University; and Wayne State University--to participate in the third annual University Human Performance Technology (HPT) Case Study Competition. Each university put together a team of three or four…

In today's changed environment where the economy and industry are driven by customers, business is open to worldwide competition. Manufacturing firms have looked at employee performance improvement as a means to succeed. These findings advocate setting up priorities for employee performance improvement. This requires a continuous improvement…

The work of Geary A. Rummler changed the way we think and act as performance professionals. Over the past 15 years, we have applied his tools and models in performance improvement projects in a variety of industries. Similar to the pioneers of our field 40 years ago, we were driven by curiosity when we took Rummler's work to the unusual…

It is important to understand what barriers exist to achieving superperformance within an organization. If they are not removed, these barriers become the kryptonite that can throw the company into a death spiral that will be difficult to escape. This article identifies the practices that lead to the spiral. Organizations that achieve…

Cultural awareness training that emphasizes communication delivers only a partial solution to the challenges that intercultural work teams face. Improving collaboration requires a strong foundation of performance management before a work team can determine how they will cooperate to perform to excellence. Against the backdrop of the authors'…

Most people understand the importance of objectives and the link between having objectives and accomplishing results. However, there is a difference between a well-defined objective and a poorly developed objective both in how they are constructed and in what they ultimately lead to. In this article, we explore three levels of objectives, provide…

The challenges encountered during training assessments in a military environment are mostly associated with the empirical rigor that is needed for a valid and reliable measurement and assessment. Recognition of these issues during planning will help mitigate unanticipated barriers during the assessment. The issues reviewed in this article are…

Explains how to conduct an organization's performance analysis that focuses on customer needs by identifying the desired state, determining the current state, and identifying the current or predicted gap in performance. Considers the organization's mission, a vision or strategic plan, the organization's cultural values, and organizational goals.…

Discusses the importance of focusing on the people side of performance improvement instead of just the models, processes, and theories. Topics include the mental state of the performer; the psychology of performance improvement; stress and its effects on performance; guaranteeing performance improvement; performance attributions; and external…

Problems with implementation of the No Child Left Behind Act (NCLB) can be assessed in light of change management theory. Viewing stakeholders collectively as a corporate entity supports employing change management strategies to make the NCLB work. Examining ways that organizational controls and change management can work together points to…

The nature of project management is change. Even though all knowledge areas in the Project Management Body of Knowledge (PMBOK) are rooted in controlling change, none of these areas specifically addresses the human elements of change. There is a significant distinction between directly controlling change relative to the nonhuman aspects of a…

Focuses on the convergent rationale and use of media within performance centered design and how that can affect user performance using real-time electronic performance support system appliance design. Discusses the more effective time-based, interactive, and synchronized media types that have become viable with technological advancements.…