Describes seven important characteristics of the performance environment that can affect a performance outcome. Topics discussed include the performance environment as an open system, performance variables that can affect outcomes, how performance can be improved, and how performance variables are interrelated. (LRW)

Identifies essential elements for a useful needs assessment audit as a performance improvement tool. Pertinent terms are defined; a needs assessment audit checklist is provided; rating the needs assessment process is discussed; and other approaches to needs assessment are described. (Contains five references.) (LRW)

Discussion of performance improvement focuses on work processes. Highlights include a definition of process; types of process steps, including operational and nonoperational; desired process characteristics, including high reliability and low variability; a comparison of two different processes; and suggestions for process improvement, including…

Identifies human performance (HP) models of five prominent human performance technology authors; contrasts the models with each other; combines elements into a new model; and discusses how the model can be used to help assess performance problems and explain HP to clients at three different levels. (LRW)

Discussion of management conflict highlights differing job perceptions held by middle managers. The Malcolm Baldrige National Quality Assessment Program is described, and a management structure that requires members of each group to experience job perceptions and tasks of the other group is recommended for performance improvement. (Contains three…

Examines factors influencing goals set prior to recruit training, the relationship between such goals and subsequent performance, and factors influencing the goals set after entering the Marine Corps. Findings suggest that attrition will decline if individuals receive a more realistic account of recruit expectations. Five references are listed.…

Discussion of the role of small group performance focuses on solving problems to improve performance. Types of tasks and their effects on groups are described; group resources are discussed; factors affecting group process are explained; and a flowchart for solving group performance problems is presented. (LRW)

Discusses rewards and performance incentives for employees, including types of rewards; how rewards help in managing; dysfunctional awards; selecting the right reward; how to find rewards that fit; and delivering rewards effectively. Examples are included. (three references) (LRW)

Explains how to create an organizational system that will result in good performance. Topics discussed include process versus system; two views of a system, i.e., mechanistic and organic; and components of a system, including performance guides, measurement of results, feedback, and training. (LRW)

Discusses the role of feedback in performance technology and suggests ways to improve both the accuracy and the effectiveness of the feedback. Desirable characteristics of feedback are described, including promptness, directness, reliability, and usability; and the need for assessment and assimilation following feedback is explained. (LRW)

Discussion of training effectiveness focuses on needs assessment and its link to accurate performance evaluation. The components of needs assessment are described; front end analysis as an outgrowth of needs assessment is discussed; and the relationship between training and performance improvement is examined. (four references) (LRW)

This seventh in a series on performance technology discusses the means an organization uses to support human performance. Five basic elements are described: (1) the opportunity an individual has to perform as the organization desires; (2) technology, including human-machine roles; (3) materials and supplies; (4) the flow of useful information; and…

Discussion of the development of job aids and personal performance tools focuses on self-charting as an effective feedback technique. The use of self-monitoring for various situations is described, the importance of setting goals is discussed, and computer programs developed for self-monitoring are explained. (eight references) (LRW)

Discussion of the performance analysis process focuses on its use in traditional educational settings to prepare students as designers and trainers in a variety of settings. A flowchart of how to conduct a performance analysis is provided, and a worksheet to guide students through the performance analysis process is included. (four references)…

A comparison of the performance of 10 employees using the current version of a Corporate Time Reporting Instruction and a revision prepared using Information Mapping (IM) indicates that subjects committed 54 percent fewer errors when using the IM version. Samples of both versions and evaluation forms used are included. (MER)