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Direct linkCundiff, Jacob; McCallum, Taylor; Rich, Andrew; Truax, Michael; Ward, Tamara; Havelka, Douglas – Journal of Information Systems Education, 2015
The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…
Descriptors: Case Studies, Information Systems, Database Management Systems, Online Vendors
Snider, Jean; Martin, Florence – Performance Improvement, 2012
Web usability focuses on design elements and processes that make web pages easy to use. A website for college students was evaluated for underutilization. One-on-one testing, focus groups, web analytics, peer university review and marketing focus group and demographic data were utilized to conduct usability evaluation. The results indicated that…
Descriptors: Focus Groups, Internet, Usability, Web Sites
Rothman, David – Innovate: Journal of Online Education, 2006
In his assessment of the current state of e-book technology, David Rothman illustrates the value of e-books for educators, accounts for why the technology has not been more widely embraced, and discusses new developments that suggest a better future for e-books. For educators, particularly distance educators, e-books hold great potential to…
Descriptors: Distance Education, Electronic Publishing, Intermode Differences, Performance Factors
