The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…

Web usability focuses on design elements and processes that make web pages easy to use. A website for college students was evaluated for underutilization. One-on-one testing, focus groups, web analytics, peer university review and marketing focus group and demographic data were utilized to conduct usability evaluation. The results indicated that…

In this era of political rancor when everything is a zero-sum game, it is refreshing to think that two parties could actually come together to create a win-win situation. That is exactly what is happening, though, as a number of universities take on the role of application service provider (ASP) for smaller schools. It is not all confetti and…

Although the library's Web site has become a standard tool for seeking information and conducting research in academic institutions, there are a variety of ways libraries approach the often challenging--and sometimes daunting--process of Web site development and maintenance. Three librarians at Western Michigan University explored issues related…

Software quality is perhaps one of the most sought-after attributes in product development, however; this goal is unattained. Problem factors in software development and how these have affected the maintainability of the delivered software systems requires a thorough investigation. It was, therefore, very important to understand software…

Security incidents resulting from human error or subversive actions have caused major financial losses, reduced business productivity or efficiency, and threatened national security. Some research suggests that information system security frameworks lack emphasis on human involvement as a significant cause for security problems in a rapidly…

Information systems educators must balance the need to protect the stability, availability, and security of computer laboratories with the learning objectives of various courses. In advanced courses where students need to install, configure, and otherwise manipulate application and operating system settings, this is especially problematic as these…

This study investigated how middle school teachers used an electronic performance support system (EPSS) and whether the use affected their work performance and attitudes toward computer technology. Discusses changes in task performance, change agents, collaborative design, technology support, training, computer accessibility, and implications for…

This paper outlines the main findings of research about online portfolio information systems. This research focused on the educational integrity of these educational systems and the maximisation of value across all stakeholders, in particular the value gained from the automation and interaction potential of the online environment. The findings and…