The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…

Internet protocol (IP) network-based cameras and digital video management software are maturing, and many issues that have surrounded them, including bandwidth, data storage, ease of use, and integration are starting to become clearer as the technology continues to evolve. Prices are going down and the number of features is going up. Many school…

In this era of political rancor when everything is a zero-sum game, it is refreshing to think that two parties could actually come together to create a win-win situation. That is exactly what is happening, though, as a number of universities take on the role of application service provider (ASP) for smaller schools. It is not all confetti and…

October is national Cyber Security Awareness Month, and for the world of higher education, that means it is time to take a look at defense systems and plan for the future. Clearly, more planning is needed now than ever before. According to the majority of IT market research firms, phishing and identity theft have leapfrogged spam and spyware as…