Colleges and universities have got a big problem: how to bake a wireless network as good as Mom's. The problem is that enterprise wireless networks "tend to be a little more finicky" than the home ones. While the home devices are plug-and-play, enterprise networks force IT departments to manage client issues such as drivers and settings. It's a…

The capability of organizations to operate on the Information Technology Infrastructure Library (ITIL) framework is reliant on ITIL process measurements. Appropriate ITIL process measurements help ensure desired outcomes, enable corrective actions to take place prior to process failure, and direct process activities towards continuous improvement.…

Security incidents resulting from human error or subversive actions have caused major financial losses, reduced business productivity or efficiency, and threatened national security. Some research suggests that information system security frameworks lack emphasis on human involvement as a significant cause for security problems in a rapidly…

Total quality management based governance models tend to focus on incremental improvements within the boundaries of a single organization. This may limit the benefits of information technology because they are not complex enough to address business or performance problems that extend beyond the boundaries of a single organization. The research…

Technology upgrades are an inevitable part of dealing with any man-made invention utilized for productive gain. One key technology used for productive gain within a firm is enterprise software, specifically a firm's Enterprise Resource Planning (ERP) system. After the adoption of an ERP system, an organization is perpetually faced with the…

Colleges and universities and commercial firms have demonstrated great progress in realizing the vision proffered for "Open Source 2007," and 2010 will mark even greater progress. Although much work remains in refining open source for higher education applications, the signals are now clear: the collaborative development of software can provide…

The International Society for Performance Improvement (ISPI) President (1999-2000) reports on the State of the Profession. Part I compares the profession of human performance technology (HPT) to other professions. Part II discusses the nature of HPT and examines critical classes of variables affecting the mission of HPT. Part III illustrates…

Describes performance alignment--ensuring that all things work together in an organization to achieve its external goals--as the ultimate goal of the human performance technologist's profession. Discusses the three areas where performance is in business, three dimensions of performance alignment, and how to achieve performance alignment. (AEF)

October is national Cyber Security Awareness Month, and for the world of higher education, that means it is time to take a look at defense systems and plan for the future. Clearly, more planning is needed now than ever before. According to the majority of IT market research firms, phishing and identity theft have leapfrogged spam and spyware as…

This year marks the seventh annual EDUCAUSE Current Issues Survey to identify what campus information technology (IT) leaders see as their most critical IT challenges. Thirty-seven percent (628) of the 1,708 EDUCAUSE primary member representatives responded to an e-mail invitation to complete the Web-based survey in December 2005. Survey…