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Dempsey, Megan – Public Services Quarterly, 2011
The growing trends of tiered reference, roving librarians, and virtual reference offer academic libraries several options for providing the most effective reference service. Increased enrollment at community colleges has prompted a reconsideration of how librarians can balance reference, teaching, and faculty responsibilities. This article…
Descriptors: Holistic Approach, Academic Libraries, Reference Services, Librarians
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Bundza, Maira; Vander Meer, Patricia Fravel; Perez-Stable, Maria A. – Journal of Web Librarianship, 2009
Although the library's Web site has become a standard tool for seeking information and conducting research in academic institutions, there are a variety of ways libraries approach the often challenging--and sometimes daunting--process of Web site development and maintenance. Three librarians at Western Michigan University explored issues related…
Descriptors: Web Sites, Academic Libraries, Library Services, Library Research
Universal Service Administrative Company, 2009
This paper presents the activities of the Universal Service Administrative Company (USAC) for 2009. The past year was one of accomplishment for USAC. USAC implemented a host of advances in operations, infrastructure, and outreach in an effort to continue to improve collection and disbursement of the Universal Service Fund (USF) support and to…
Descriptors: Cost Effectiveness, Annual Reports, Activities, Outreach Programs
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Martin, Rebecca – Journal of Access Services, 2003
In 1991, the University Libraries of Northern Illinois University implemented a revised policy for renewals of library materials. Various system, staff, and patron-related concerns required the access services department to adapt to immediate demands, then to seek longterm solutions. This case study examines the initial impact of the new policy,…
Descriptors: Library Materials, Research Libraries, Library Services, Library Policy
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Burich, Nancy J.; Rholes, Julia – Journal of Access Services, 2003
Today, it is advantageous for academic libraries to look outside their own organizations to other potential campus and commercial partners when considering new services. This case study describes the planning and implementation of electronic reserves at the University of Kansas Libraries, including the integration of two commercial partners,…
Descriptors: Academic Libraries, Partnerships in Education, Archives, Electronic Libraries
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Turner, Deborah – Journal of Access Services, 2004
This case study examines how analyzing inaccurate referrals can provide key insights into managing change. The author analyzes what went wrong in an attempt to identify opportunities for an Access Services department to consider how it might adapt to constant change. She wishes to show how the nature of change today demands that one pay…
Descriptors: Case Studies, Change Strategies, Organizational Change, Library Services