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Download full textAdams, Olin L., III; Guarino, A. J.; Robichaux, Rebecca R.; Edwards, Toni L. – Journal of Educational Research & Policy Studies, 2004
This paper explores the nature and extent of outsourcing by higher education institutions, benefits and challenges associated with outsourcing, and the implications of outsourcing for effective management. The principal investigator conducted a national study of outsourcing by four-year colleges and universities at two points in time, 1998-99 and…
Descriptors: Higher Education, Privatization, Contracts, Performance Factors
Stewart, Robert Grisham – 1996
The objectives of this study were identification and verification of key processes that could be used by higher education quality administrators to implement continuous improvement programs and benchmarking processes. East Tennessee State University's Continuous Improvement Key Process Relationship Matrix was used as the basis of a 44-item…
Descriptors: Benchmarking, College Outcomes Assessment, Decision Making, Educational Quality
