The Nigeria's oil industry has been criticized for some time now for its inability to render adequate services to the general public. This criticism is predicated on the fact that the standards of productivity in their services are low and that their facilities (i.e. the refineries) are not working up to capacity. This is evident in their…

Human performance technology (HPT) models are compared. One model groups performance factors by their relation to the performer (internal or external). A second model categorizes factors by which organizational level has the most control over them (executive, managerial, or individual). A third model considers rational and emotional intelligences;…

Measurement of the organizational effectiveness of the Cooperative Extension Service (CES) could be enhanced by utilizing a multidimensional perspective in measuring outcomes of various organizational activities, particularly the Extension educational system of program development. Because multiple and conflicting environmental constraints, goals,…

This document contains three papers on coaching and knowledge transfer. "The Role of the Learning Coach in Action Learning" (Judy O'Neil) reviews the literature on action learning and learning coaches, explores the role of learning coaches in action learning, and demonstrates the existence of external and internal influences that shape…

This document, which replaces the 1985 national guidelines for emergency medical technician (EMT) continuing education (CE), presents guidelines for designing, implementing, and evaluating CE for EMTs. The introduction explains the process used to develop the revised guidelines. Section 1 discusses the following competency assurance principles…

This document contains three papers on issues in evaluation. "Evaluation of the Method of Modeling: A Case Study of the Finnish Steel Industry" (Ville Nurmi) describes the method of modeling as an educational strategy to support both specific goal-directed transformative learning focused on work process and learning in workplaces, and it…

This document contains 143 papers and innovative sessions, three poster sessions presented at a conference on human resource development (HRD). A program overview, author index, and a keyword index are also included. The papers are grouped by the conference's 42 symposia, which were devoted to the following topics: women's HRD-related issues;…

This document contains 127 papers and innovative sessions and three poster sessions presented at a conference on human resource development (HRD). A program overview, author index, keyword index, and a CD-ROM version of the document are also included. The papers are grouped by the conference's 44 symposiums, which were devoted to the following…