This bibliography contains citations of more than 700 studies concerned with the critical incident technique (a method of research based on identifying critical factors in human performance in a variety of situations and used to solve practical problems in industry, education, health, and community service). References cited have been indexed in…

In recent years there has been increasing interest in the notion of process use, that is, in understanding the ways in which individuals learn about the evaluand, evaluation practice, and each other, from their involvement in an evaluation study. As a form of social constructivism, process use is most closely related to participatory and…

This manual identifies a series of performance measurements which, when assessed in their totality, can effectively measure a public library's level of service to its users. The measures have been developed at two levels. On one level, the measures can broadly evaluate the overall performance of library systems on the national level; on a second,…