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Why HPT Will Continue to Be a Hard Sell
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Pearlstein, Richard B. – Performance Improvement Quarterly, 2012
Most executives have not heard of human performance technology (HPT), but a recent Google search showed 25 times more Google hits for "lean six sigma" than for "human performance technology." This article describes five factors that make HPT a hard sell: (1) HPT is not part of standard business jargon, (2) organizational executives associate…
Descriptors: Expertise, Problem Solving, Performance Technology, Performance Factors
Making a World of Difference: Collaboration. Excellence for Intercultural Teams
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Schneider, Luise; Romberg, Claudia – Performance Improvement, 2011
Cultural awareness training that emphasizes communication delivers only a partial solution to the challenges that intercultural work teams face. Improving collaboration requires a strong foundation of performance management before a work team can determine how they will cooperate to perform to excellence. Against the backdrop of the authors'…
Descriptors: Cultural Awareness, Quality of Life, Differences, Work Environment
Standards on Ethics and Integrity.
Burns, Janet Z.; Dean, Peter J.; Hatcher, Tim; Otte, Fred L.; Preskill, Hallie; Russ-Eft, Darlene – Performance Improvement Quarterly, 1999
The purpose of the standards described in this article are to provide guidance and a common set of values for human resource development/human performance training (HRD/HPT) professionals. General Standards; Research and Evaluation; Advertising and Other Public Statements; Publication of Work; Privacy and Confidentiality; Teaching and…
Descriptors: Ethics, Guidelines, Human Resources, Performance Factors
The Knowledge Warehouse: Reusing Knowledge Components.
Yacci, Michael – Performance Improvement Quarterly, 1999
Currently there is little knowledge reuse across training, documentation, and performance support. Knowledge-based materials developed for one purpose are not shared or reused in others. The Knowledge Warehouse, a conceptual solution to this problem is discussed. Benefits and limitations are outlined and a definition of a standardized…
Descriptors: Information Management, Information Storage, Instructional Materials, Knowledge Level
Seven Performance Drivers.
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Ross, Linda – Performance Improvement, 2003
Recent work with automotive e-commerce clients led to the development of a performance analysis methodology called the Seven Performance Drivers, including: standards, incentives, capacity, knowledge and skill, measurement, feedback, and analysis. This methodology has been highly effective in introducing and implementing performance improvement.…
Descriptors: Alternative Assessment, Evaluation Criteria, Evaluation Methods, Improvement Programs
Sense and Nonsense in HPT
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Brethower, Dale – Performance Improvement, 2004
Sense and nonsense is abound in human performance technology (HPT). There is no single cause of the abundance of nonsense. However, there is a reason that nonsense is more abundant than sense. The reason is that any principle has a specific domain of applicability. Within that domain it is sense. Outside that domain it is nonsense. Some…
Descriptors: Performance Technology, Instruction, Intervention, Performance Factors
Learning Excellence: How Do Learning Providers Measure Up to the Benchmarks of Service Excellence?
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Owen, Jane; Robson, Andy; Yarrow, Dave; Appleby, Alex – 2003
In order for learning providers to become learning organizations, their services must be delivered effectively. The Learning PROBE (Promoting Business Excellence) was created for the learning and skills sector and was in use by nearly 100 colleges and work-based learning (WBL) providers by April 2003. PROBE has assisted 3000 organizations across…
Descriptors: Adult Education, Adult Programs, Benchmarking, College Programs