The Nigeria's oil industry has been criticized for some time now for its inability to render adequate services to the general public. This criticism is predicated on the fact that the standards of productivity in their services are low and that their facilities (i.e. the refineries) are not working up to capacity. This is evident in their…

This evaluation study illustrates several ways of measuring post-training job performance, a variety of measurement problems, and the impact of evaluation upon administrative decisions. Measurement problems are discussed in terms of six dimensions. (Author)

Describes how instructional designers can use a combination of job task/function analysis and job competence assessment to construct a performance profile for managers that identifies characteristics of a successful performer. An ideal role micro approach is explained, and the design of training programs based on the performance profile is…

Discusses retention of learning; training methods; maintenance issues; the effect of punishment; reinforcement; the performance environment; transfer of training; forgetting; implications for designers of instructional materials or designers of training programs; and the division between training and on-the-job performance. (LRW)

Identifies a four-step process for giving task instructions for small groups: (1) give the rationale, (2) explain the task, (3) define the context, and (4) explain what is to be reported. (CT)

Recommends developing training materials which direct the transfer of skills learned during the training experience to actual job situations. Results-oriented training would meet seven criteria: (1) systems focus, (2) performance objectives, (3) media selection, (4) skill transfer, (5) training validation, (6) performance implementation, and (7)…

Describes two experiments: the first was conducted to measure the effects of written instructions given overtly in role-playing test sessions and covertly in an on-the-job performance review; the second successfully replicated the effects obtained during role-playing in the first and rated effectiveness of the performances. References are listed.…

Discussion of information technology training focuses on an evaluative study at the Department of Defense that investigated whether new information technology training could improve job performance. Highlights include determining training effectiveness; job transfer evaluation; return on investment; use of software features; and the impact of…

This document, which is part of a series of training materials explaining the benefits and use of performance-focused learning, examines the goal-based learning approach to education and training as a means of accelerating performance change. Each page of the document consists of a graphic and bulleted list of information pertaining to one of the…

This workbook explains the process of using the goal-based learning (GBL) approach to accelerating performance change to design an education or training program. The first half of the workbook, which focuses on the nature and benefits of GBL, discusses the following topics: shifting the focus of education; differences between lecture-based and…

This workbook explains the principles and benefits of the integrative learning model and outlines a systems approach to developing an integrated learning-based education/training program. First, the integrative learning model is discussed in the contexts of the shift from teaching-focused to learning focused education and client-based environments…

Describes a training program based on research in the private sector, which was developed to improve the performance and job satisfaction of the library's public contact personnel. Suggestions are offered for future research and applications based on trainee and patron evaluations. (Author/CLB)

This document contains three papers from a symposium on learning organization practices. "The Beliefs of Managers as Facilitators of Learning in Learning Organizations" (Andrea D. Ellinger) reports selected findings from a qualitative study that examined the perceptions of managers regarding their beliefs, behaviors, triggers, and…

The General Accounting Office (GAO) examined selected experiences that six government agencies implemented to help empower or involve frontline employees. The agencies reviewed were as follows: the Federal Aviation Administration; the Federal Emergency Management Agency; the Internal Revenue Service; the Office of Personnel Management; and the…

This document contains three papers on coaching and knowledge transfer. "The Role of the Learning Coach in Action Learning" (Judy O'Neil) reviews the literature on action learning and learning coaches, explores the role of learning coaches in action learning, and demonstrates the existence of external and internal influences that shape…