Using their "license to snoop," performance architects uncover the nuances of how work gets done in an organization. This is the first of a four-part series in which each article will present a different organizational level. Typical performance issues and opportunities for each level will be discussed, and helpful models and tools will be shared.…

The International Society for Performance Improvement has always been divided by two often-conflicting views of what its purpose or mission really is. Is it primarily technology focused (focusing on the development and promotion of the field) or member focused (focusing on members' interests and their professional development)? This difference in…

Describes a performance technology landscape that has been developed for performance improvement institutes. Defines performance technology, including identification of value; definition of outcomes; performance analysis; valuation of effectiveness; focusing on results; systemic approach; adding value; aligning workers, activity, the organization,…

Discusses the challenges in managing performance across national cultures and within changing corporate cultures. Describes two human performance technology tools that can help performance consultants understand different cultures and provide the basis for successful management action: the culture audit and the systems model that can be adapted…

Discussion of organizational change and performance improvement programs focuses on 10 guidelines for developing successful implementation plans. Highlights include defining a vision and mission; cultural considerations; forming a team; contingency plans; communication; employee education; monitoring mechanisms; and rewarding and recognizing…