This chapter describes the development and implementation of a graduate-level course on human performance technology (HPT) at Arizona State University -- Tempe. It includes a list of HPT competencies that graduates of instructional design and technology (IDT) programs should attain and a description of a performance improvement project designed to…

This exploratory study examined the influence of national and organizational culture on the use of various performance improvement interventions. Data on intervention use were collected from practitioners in the United States and South Asia. Results revealed that orientation programs, organizational communication, instructor-led training, and…

For decades, training has been one of the most common interventions used by organizations to improve the performance of their employees and teach them new ideas and skills. But owing to the cost of developing and delivering training, organizations have adopted alternative ways to enable employee performance while reducing the cost and minimizing…

Recent research in the areas of human performance technology (HPT), organizational development, and cross-cultural training has suggested the need for developing managerial competencies that are effective in diverse cultural settings. Some competencies such as technical proficiency, knowledge of company systems, adaptability, and the ability to…

Describes a study that examined the empirical research on performance improvement by conducting a content analysis of articles published in "Performance Improvement Quarterly" from 1997 through 2000. Provides a detailed analysis of the empirical research studies and includes an appendix listing the 49 articles studied. (Author/LRW)

Electronic performance support systems (EPSS) deliver relevant support information to users while they are performing tasks. The present study examined the effect of different types of EPSS on user performance, attitudes, system use and time on task. Employees at a manufacturing company were asked to complete a procedural software task and…

The field of instructional design and technology (IDT) evolved during the 1990s to include theories and practices of performance improvement. Some authors have indicated that the goal of our field has shifted from facilitating learning to improving performance; and contemporary definitions of IDT incorporate human performance technology concepts…

Competency is defined as a set of related knowledge, skills, and attitudes that enables an individual to effectively perform the activities of a given occupation or job function to the standards expected in employment. Competencies for professionals in the performance improvement field have received considerable attention in recent years. For…

Human performance technology (HPT) is having a significant impact on the field of instructional design and technology (IDT), and many IDT graduate programs now offer training in HPT to their students. However, some IDT programs may be struggling with the extent to which they should incorporate the principles and techniques of HPT into their…