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Performance Support Tools: Delivering Value when and where It Is Needed
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McManus, Paul; Rossett, Allison – Performance Improvement, 2006
Some call them Electronic Performance Support Systems (EPSSs). Others prefer Performance Support Tools (PSTs) or decision support tools. One might call EPSSs or PSTs job aids on steroids, technological tools that provide critical information or advice needed to move forward at a particular moment in time. Characteristic advantages of an EPSS or a…
Descriptors: Program Effectiveness, Performance Technology, Technological Advancement, Data Collection
"Aztechnology Turns": A World Wide Web Soap Opera about Change in the Profession.
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Rossett, Allison; Keenan, Cathy; Adgate, Gene – Performance Improvement, 1997
Discussion of the changes that human resource and training departments are undergoing. Focuses on the development of a soap opera format on the World Wide Web that reflects on performance technology, distributed technology, and shifting professional roles. Examples of episodes and suggestions for improving it as an educational tool are provided.…
Descriptors: Human Resources, Instructional Effectiveness, Internet, Performance Technology
An Exploratory Study of the Relationship between Knowledge Management and Performance Professionals.
Marshall, James; Rossett, Allison – Performance Improvement Quarterly, 2000
Discusses knowledge management and considers how the profession has developed from job aids and documentation. Topics include organizational culture and policies; access to information; enabling technologies; customer focus; training for knowledge management; and leadership roles played by knowledge management and performance professionals.…
Descriptors: Access to Information, Documentation, Leadership, Performance Technology
A Study of the Journey from Training to Performance.
Rossett, Allison; Tobias, Catherine – Performance Improvement Quarterly, 1999
This study questioned progress in the shift from training to performance. A survey administered to 62 training and performance professionals queried respondents about concepts relevant to performance: analysis, solution systems, cross-functionality, customer and collegial expectations, and shared knowledge. Overall, results showed that…
Descriptors: Organizational Change, Organizational Development, Organizations (Groups), Performance Factors
They Really Wanna, but...The Aftermath of Professional Preparation in Performance Technology.
Rossett, Allison; Czech, Carl – Performance Improvement Quarterly, 1995
Discusses professional preparation for educational technology, compares instructional and performance technologies, and describes a study that examined the experiences and perceptions of graduates of an elective course in performance technology at San Diego State University. Confidence about performance technology and opportunities in and barriers…
Descriptors: Comparative Analysis, Course Content, Educational Technology, Employment Opportunities
First Steps Fast: Using Technology To Coach Neophytes in Analysis.
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Rossett, Allison; Volkl, Christian – Performance Improvement, 2000
Discusses the importance of needs assessment and analysis in performance technology and describes an effort to introduce graduate students to analysis at San Diego State University. Highlights include instructional strategies; the use of technology in a distance course via the Internet; and difficulties that novices have with analysis. (LRW)
Descriptors: Distance Education, Educational Strategies, Evaluation Methods, Graduate Students