Efforts to improve human and organizational performance are often courageous adventures full of unexpected twists and turns and frequently leading to unexpected destinations. From mentoring and succession planning to e-learning and beyond, the activities that can be leveraged to improve performance are vast. Comparing, contrasting, selecting, and…

Strategic plans and performance objectives define the results to be accomplished, but selecting a suitable set of performance technologies for your organizations requires more than just knowing the intended benefits. The systematic procedures described in the article will guide you through practical processes and valuable tools for identifying…

Discusses the need for performance improvement professionals to achieve useful results, and to prove the value added in terms of empirical data. Considers the differences between systems, systemic, and systematic approaches, and examines which approach applies to various concepts in the field that would help add value. (Contains 14 references.)…

Considers how results of systematic data collection can be used in decision making and how they are often not used properly. Examines two similar yet distinctive perspectives by which the performance technologist can assist organizational leaders in making difficult decisions based on valid and useful data. (Author/LRW)

Presents a preliminary code of professional conduct for the performance technology professional. Discusses the changing focus and role of organizations within our society; responsibilities and ideals of professionals, customers, clients, and society; and the need for a different label for the field of human performance technology. (Contains 19…

Suggests that the scope of return on investment (ROI) for organizations includes measurable indicators of both the internal and external value added by the organization rather than just short-term profit and customer satisfaction. Topics include demonstrating progression toward required performance; and justifying problems to be solved in terms of…