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Direct linkPhillips, Jack J.; Phillips, Patti – Performance Improvement, 2009
The demand for accountability through measurement continues to increase. Although much progress has been made, it remains an issue that challenges even the most sophisticated and progressive performance improvement function. This article provides an overview of best practices in the return-on-investment process and describes how applying these…
Descriptors: Performance Technology, Public Sector, Outcomes of Education, Accountability
