The aim of this paper is to illustrate how to conduct a Behavioral Systems Analysis (BSA) to aid in the design of targeted performance improvement interventions. BSA is a continuous process of analyzing the right variables to the right extent to aid in planning and managing performance at the organization, process, and job levels. BSA helps to…

There has been little recent discussion about Skinner's utopian vision as presented in Walden Two. Organizational Behavior Management could revitalize interest in this topic through its discussion of Behavioral Systems Analysis. A brief review of utopian thought and Walden Two is provided. Four recommendations are offered to improve the viability…

This paper responds to the article by Wiegand and Geller which advocates broadening the content of OBM by assimilating content from non-behavioral psychologies. I argue that these psychologies have theories and aims so incompatible with OBM that no added value will be obtained by forming an interconnection. Specific problems with positive…

The performance diagnostic checklist (PDC) was administered to examine the variables influencing the offering of promotional stamps by employees at two sites of a restaurant franchise. PDC results suggested that a lack of appropriate antecedents, equipment and processes, and consequences were responsible for the deficits. Based on these results,…

Organizational performance is a function of many variables, two of which are work process factors and human performance factors. Our study compared the effects of changing a work process versus human performance improvement techniques and the combined effects of combing both techniques. A 2 (manual vs electronic process) x 2 (with vs without…