Over the past several years, there has been a shift in emphasis in many business, industry, government and military training organizations toward human performance technology or HPT (Rossett, 2002; Dean, 1995). This trend has required organizations to increase the human performance knowledge, skills, and abilities of the training workforce.…

The Web Resource Collaboration Center (WRCC) is a web-based tool developed to help software engineers build their own web-based learning and performance support systems. Designed using various online communication and collaboration technologies, the WRCC enables people to: (1) build a learning and professional development resource that provides…

The field of instructional design and technology (IDT) evolved during the 1990s to include theories and practices of performance improvement. Some authors have indicated that the goal of our field has shifted from facilitating learning to improving performance; and contemporary definitions of IDT incorporate human performance technology concepts…

During the last two decades, a shift has emerged in business and government sectors from a focus on training to a focus on performance improvement. This shift to Human Performance Technology (HPT), also called Human Performance Improvement (HPI) or performance technology, emerged in the educational technology literature in the late 1970s and early…

Over the past year the author has conducted user, task and context analyses as part of a larger project to develop a knowledge management (KM) system for the U.S. Navy. In this piece he shares that experience as well as point out a few of the challenges that he encountered. Ideally, this account will provide the opportunity for others to compare…

Performance support systems can play an important role in corporations by managing and allowing distribution of information more easily. These systems run the gamut from simple paper job aids to sophisticated computer- and web-based software applications that support the entire corporate supply chain. According to Gery (1991), a performance…

In May 1994, the first website for the School of Education at Indiana University Bloomington (IUB) was launched. At that time, the home page had two links: (1) The Instructional Systems Technology Department; and (2) The IUB home page. A decade later, the site now consists of more than 6,000 web pages, and has received more than 41.5 million page…