For decades, quality and continuous performance improvement have received inclusion in the culture of business, manufacturing, and healthcare organizations, with the purpose of improving production and services. Current educational contexts demand standards-based education, increased accountability, and the preparation of students for college and…

Changes in social systems demonstrate that various structural disadvantages have jointly led to increasing competition among higher education institutions (HEIs) in many countries, especially Taiwan. Institutional administrators must recognize the need to understand how to improve performance and consistently outperform other institutions.…

The current U.S. education agenda places unprecedented attention on improving the quality of its roughly fifteen hundred teacher preparation programs. The effort places considerable weight on measuring program effectiveness and includes a push to hold programs accountable for their graduates' effects on student performance. Concerns regarding the…

Differentiating state services to support district and school improvement makes sense for two reasons: (1) support is most effective when targeted to the specific needs of the district or school, based on both performance data and diagnostic data about prevailing operational and professional practice; and (2) state resources of time and money are…

In spite of tough financial times, resourceful school leaders devise ways to overcome challenges and improve education. To do this, they make strategic use of the resources they have. And they also cultivate learning communities. In this article, Elizabeth A. City describes how school leaders can make more strategic use of three essential…

What does performance improvement look like in practice in today's organizations? As part of its commitment to the learning profession, the American Society for Training and Development annually judges the practices of organizations through a blind peer review process to determine what merits the best practice designation. This article contains…

Effective leadership is on everyone's mind this presidential election year as the country's citizens look for a strong candidate to guide them through the next four years. Effective leadership is just as critical in the nation's school districts where people prepare their young people to be the global citizens of tomorrow. In most school…

During the past several years, school systems have implemented a variety of organizational improvement initiatives, such as Six Sigma, Balanced Scorecards, Baldrige Criteria, activity-based costing, and managing for results. Unfortunately, evidence of sustained success is fleeting as school districts remain trapped in a time warp of command,…

Information technology can be a game changer in higher education, as it has been in other sectors. Information technology has brought about much of the economic growth of the past century, accelerating globalization and fostering democracy. This chapter explores many ways that information technology can be a game changer. Some are as simple as…

The fishbone diagram developed by Mariano Bernardez (2009a, 2009b) in the introductory article to this issue of "Performance Improvement Quarterly" depicts the origins and interrelationships of the models and approaches of many fields and researchers that have contributed to human performance technology (HPT) as it is used today. We can…

Disciplines and professions each have their own methods of inquiry. This article outlines the commonalities as well as the differences and describes the relationship between the disciplines and the professions. The emphasis is on consulting because this is the profession with which we are concerned. There are three different approaches in…

90-Day Cycles are a disciplined and structured form of inquiry designed to produce and test knowledge syntheses, prototyped processes, or products in support of improvement work. With any type of activity, organizations inevitably encounter roadblocks to improving performance and outcomes. These barriers might include intractable problems at…

The International Society for Performance Improvement has always been divided by two often-conflicting views of what its purpose or mission really is. Is it primarily technology focused (focusing on the development and promotion of the field) or member focused (focusing on members' interests and their professional development)? This difference in…

Every individual should be entrusted with an internal driver to strive their best towards achieving their potential and to manifest their performance through innovative means. This can be reached only under circumstances where the abstract human values and principles are recognized and indoctrinated in the culture. The strategies discussed in this…

Principals, as one of the professional leaders in a school, are accountable for the quality of education in the school. This is a part of the normal job description and expectations for the person in such a post. In the South African context with a large number of underperforming schools, there is an intention to have an additional performance…