APPA's Effective & Innovative Practices Award continues to highlight the best of the most creative and practical programs and processes that enhance and transform service delivery, lower costs, increase productivity, improve customer service, generate revenue, or otherwise benefit an educational institution. This article features five 2011…

Because of the importance of early usage of career counseling and other services offered by career services centers, students should begin using these services during their freshman year. While research has shown some correlation between marketing messages and students' intentions to use career services, no research has been done to identify which…

Analysis of classroom use and utilization data provides essential information for strategic space planning. However, efforts to improve use and/or utilization metrics can be thwarted by ingrained cultural practices, campus politics, lack of understanding, failure to recognize the impact to programmatic needs, absence of a coordinated campus…

The Universal Service Administrative Company (USAC) is an independent, not-for-profit corporation designated as the administrator of the federal Universal Service Fund (USF) by the Federal Communications Commission (FCC). USAC administers the Universal Service Fund and the four Universal Service programs: High Cost, Low Income, Rural Health Care,…

This paper presents the activities of the Universal Service Administrative Company (USAC) for 2009. The past year was one of accomplishment for USAC. USAC implemented a host of advances in operations, infrastructure, and outreach in an effort to continue to improve collection and disbursement of the Universal Service Fund (USF) support and to…