Discussion of information technology training focuses on an evaluative study at the Department of Defense that investigated whether new information technology training could improve job performance. Highlights include determining training effectiveness; job transfer evaluation; return on investment; use of software features; and the impact of…

As organizations respond to competitive environments and strive to enhance performance, knowledge management (KM) has increasingly become a strategic activity. A KM strategy entails consciously helping people share and put knowledge into action. A key challenge is how to develop and implement KM solutions that provide performance support to…

The workforce development literature contains little scholarly work on how organizations in a community work together to develop a high-skilled workforce. This exploratory case study examined business and higher education partnerships that were instrumental in creating such an educational infrastructure for information technology in Tulsa,…

Over the last few years, the Board and staff of the MacArthur Foundation have been exploring the implications of the digital age. They are engaged in a continuous and purposeful meditation on technological innovations and their possibilities for all the work they do. Their working hypothesis is that the digital revolution will rank with the…

This is the final article in a series examining globalisation and the role of Australian librarians in internationalising library, university, and international practice in higher education. It describes case studies of Australian academic libraries in which a successful pattern for internationalisation emerged. The conclusions of the research are…

Many administrators are moving toward using online student evaluations to assess courses and instructors, but critics of the practice fear that the online format will only result in lower levels of student participation. Joan Anderson, Gary Brown, and Stephen Spaeth claim that such a concern often fails to acknowledge how the evaluation process…

This year marks the seventh annual EDUCAUSE Current Issues Survey to identify what campus information technology (IT) leaders see as their most critical IT challenges. Thirty-seven percent (628) of the 1,708 EDUCAUSE primary member representatives responded to an e-mail invitation to complete the Web-based survey in December 2005. Survey…

This document contains three papers presented at a symposium on evaluation systems in human resource development (HRD) moderated by Jerry Gilley at the 1996 conference of the Academy of Human Resource Development. "PLS [Performance-Learning-Satisfaction] Evaluation System: Sales Communication Case Study" (Richard A. Swanson, Timothy R.…

This book presents an approach that organizes the principles and processes of an emerging human resource development (HRD) paradigm requiring training to be everyone's business. Chapter 1 describes the paradigm and presents a practical approach for applying it. Chapter 2 draws a picture of highly effective training (HET), focusing particularly on…

Presents a meta-model of instructional design (ID) that integrates content covered in instructional technology graduate programs and explores the impact of an instructional designer's perspective on designs. Discusses the theoretical background; instructional strategies; educational philosophies; paradigm shifts; behaviorist, constructivist, and…

Describes the work of performance improvement specialists and presents a method for determining whether a particular person or position meets the job criteria. Discusses the attributes of being a heurist, or taking a holistic approach to problem solving. Lists 10 steps for a needs assessment and 30 characteristics of successful performance…

Considers the benefits of employee retention and performance improvement in high technology, new economy companies. Discusses attracting and retaining top talent in information technology companies; targeted recruiting and hiring; employee achievement; learning and professional growth; recognition; nurturing careers; team collaboration; the TALENT…

Contrasts the roles of performance technologists and other performance improvement specialists. Provides a matrix of strategies and tactics that performance technologists should be familiar with. Identifies regulations that can affect implementation of tactics, including EEO/affirmative action guidelines; employee safety and health laws,…

Discusses 11 keys to the personal side of performance improvement, including positive attitude, high self esteem and positive self-image, communication skills, lifelong learning, caring about other people, health and well-being, motivation, goal setting, relaxation, visualization, and personal value system. (LRW)

Provides a list of potential strategies and tactics for improving the performance of individuals, groups, and organizations. The performance technologist must be able to integrate these strategies to be successful. Lists and describes 20 categories/interventions. The process of performance technology is discussed, as well as tips for mastering…