Three presentations are provided from Symposium 33, Work Motivation, of the Academy of Human Resource Development (HRD) 2000 Conference Proceedings. "An Attitudinal Examination of the Role of HRD in Voluntary Turnover in Public Service Organizations" (Kenneth R. Bartlett, William R. McKinney) compares public service managers who voluntarily left…

The analysis of calls to a help desk, in this case calls to a computer help desk, can serve as a rich source of information on the real world problems that individuals are having with the implementation of a new technology. Thus, we propose that an analysis of help desk calls, a form of problem-based inquiry, can serve as a fast and low cost means…

Many school districts (SDs) use the World Wide Web (WWW or Web) to disseminate a wide variety of information about things such as district events, policies, and a wide variety of student information. On-line barriers limit the accessibility of the WWW for persons and students with disabilities and thus can limit their access to vital information.…

This document contains four papers presented at a symposium moderated by Allen Church at the 1996 conference of the Academy of Human Resource Development. "Teambuilding Intervention Strategy Development: A Case Study of Two Midwestern Manufacturing Industries" (Paul E. Brauchle, David W. Wright) discusses a qualitative case study of employee…

Human performance technology (HPT) is having a significant impact on the field of instructional design and technology (IDT), and many IDT graduate programs now offer training in HPT to their students. However, some IDT programs may be struggling with the extent to which they should incorporate the principles and techniques of HPT into their…

In 1991, the University Libraries of Northern Illinois University implemented a revised policy for renewals of library materials. Various system, staff, and patron-related concerns required the access services department to adapt to immediate demands, then to seek longterm solutions. This case study examines the initial impact of the new policy,…

The paper presents findings from research aimed at identifying effective approaches to the recruitment and retention of child care workers, conducted to assist the UK Government's Childcare Strategy. The paper explores the practices and views of child care employers, Early Years Development and Childcare Partnerships (EYDCPs) and child care…

This paper is a consideration of the issues associated with the infrastructural aspects, pedagogic considerations and the need to associate the usefulness of technology to enhance the learning experience. This technological path will potentially enhance the learning process, not replace the lecturer or tutor. For lecturers and students, the…

Research and practice in human performance technology (HPT) has recently accelerated the search for innovative approaches to supplement or replace traditional training interventions for improving organizational performance. This article examines a knowledge management framework built upon the theories and techniques of case-based reasoning (CBR)…

This book is addressed to educators and work-place trainers interested in applying the Malcolm Baldrige award criteria and/or the International Organization for Standardization (ISO) 9000 training guidelines for program improvement. An initial section compares and contrasts the ISO standards and the Malcolm Baldrige National Quality Award…

This study evolved as an instructor took over a course that recently had been converted to a web-based course. While navigating the web-based course the instructor and students recognised several issues and concerns (instructional alignment, lack of interactivity, poorly designed test questions and confusing instructions for assignments). Study…

Today, it is advantageous for academic libraries to look outside their own organizations to other potential campus and commercial partners when considering new services. This case study describes the planning and implementation of electronic reserves at the University of Kansas Libraries, including the integration of two commercial partners,…

Many researchers and practitioners contend that all institutions respond to changing market need and can create competitive advantage through innovation and creativity. Each year, institutions expend significant resources developing new products and processes and yet research shows that more than half these initiatives fail. Successful…

Designed for front-line training professionals, this book addresses the most pressing issues in the training and development field (T&D). "Introduction" (Lisa A. Burke) discusses the importance of viewing training as a subsystem of human resources, training as a systematic process, and indicators of high impact training.…

In 1989, the National Center on Education and the Economy created the Commission on the Skills of the American Workforce. In its 1990 report, "America's Choice: High Skills or Low Wages!," the commission recommended that the United States build a new skills-development system. This document provides a progress report on reforms that followed the…