Offers background information on cost-per-hire. Includes reflections offered by human resources officials who discuss how they calculate this statistic and how they use it. Explains difficulties associated with calculating cost-per-hire, provides a sample worksheet, and uses a case study to show how this cost might be lowered. (RJM)

In recruiting for smaller, fast paced companies, telephone interviews are a cost-effective method of screening candidates. The initial telephone interview can determine a candidate posses desirable qualities such as initiative, persistence with charm; positive attitude; quick thinking skills; coachability; superior communication skills; creative,…